PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Melquan Wallace

Food Lion
Edgewood,Maryland
6
years of professional experience

I have always had a knack for solving solutions rather that be fixing doors, math problems, seeing why someone is feeling down, & etc. I am young & have nothing but potential, I am a very fast learner & often surprise myself how fast I learn, given the right opportunity I believe I can be exceptional at anything I put effort & dedication in.

Work History

Warehouse Worker

Lifoam | undefinedundefined
  • Kept computer inventory tracking accurate by updating with new merchandise and other changes.
  • Minimized errors by inspecting incoming orders, checking contents and quality, and verifying paperwork.
  • Incorporated products via conveyor belt and staging items to keep line moving.
  • Assisted with safe housekeeping procedures by maintaining clean workstations and areas.
  • Troubleshot problems and developed successful solutions.
  • Kept all areas clean, organized and in line with company professional standards.
  • Operated press

Customer Service Leader

1 Year 9 Months
Food Lion | 12.2024 - Current
  • Assisted customer service team in enhancing satisfaction and efficiently resolving issues.
  • Developed training materials for new employees to improve onboarding experience.
  • Reviewed customer feedback to identify process improvements and elevate service quality.
  • Oversaw front-end accounting operations to maintain financial accuracy.
  • Organized scheduling to maximize workforce availability during peak periods.
  • Worked with team members to streamline workflow efficiency.
  • Supported customers in addressing needs and concerns with a friendly attitude.
  • Oversaw front-end operations, ensuring employee support and guidance as needed.

Assistant Manager

1 Year 6 Months
7-Eleven Inc. | 06.2023 - 12.2024
  • Maintained current knowledge of store policies.
  • Supported loss prevention efforts through heightened awareness.
  • Assisted in onboarding new employees.
  • Cultivated customer relationships to enhance overall experience.
  • Collaborated with team members in cashier duties, product assistance, and cleaning.

Stower & Amnesty

1 Year
Amazon | 04.2022 - 04.2023
  • Troubleshooting robotic stowers, inspecting the problem & fixing them in timely manner.
  • Stocking & replenishing items into a storage bin at a timely rate learning time management
  • Paying attention to detail to ensure quality product
  • Operated pallet jacks to provide work for other employees
  • Build relationships with co-workers learning to work as a team understanding that we all work in a process

Warehouse Employee

1 Month
Zenith | 05.2021 - 06.2021
  • Unloaded and loaded shipments with efficiency and good use of equipment, sorting procedures, and pallet building abilities.
  • Met quality and performance targets by consistently following warehouse operations standards.
  • Minimized errors by inspecting incoming orders, checking contents and quality, and verifying paperwork.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Received and processed warehouse stock products, including picking, unloading, labeling, and storing.
  • Assisted with inventory control, management, and counting.
  • Upheld strict quality and safety standards by keeping workspaces tidy and free of hazards.

Cook

4 Months
Kfc | 12.2020 - 04.2021
  • Operated all kitchen equipment safely and in accordance with OSHA regulations.
  • Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review.
  • Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders.
  • Washed and cut produce and garnishes.
  • Cleaned and sanitized kitchen surfaces and equipment to prevent cross-contamination in alignment with safe food handling guidelines.

Associate

3 Months
Walmart | 04.2020 - 07.2020
  • Making sure customers was okay with questions & issues regarding the floor.
  • Prepared merchandise for sales floor, including tagging items and organizing special promotions.
  • Stocking & unloading truck
  • Cashiering
  • Cleaning
  • Zoning- fixing the aisles & making sure they were neat & presentable for customers.
  • Processed retail orders with speed, accuracy, and friendly service.
  • Met customer needs by quickly issuing refunds for damaged, non-functional, and unwanted items.
  • Educated customers on promotions to enhance sales.
  • Protected store assets by monitoring customers' behaviors.
  • I greeted customers and asked open-ended questions to assess their needs.

Education

High School Diploma

Edgewood high school | Edgewood, MD | 05.2021

I was the the academy of finance, a program that showed us proficiency in handling money like accounting & margins, it also taught me about networking & how it’s important & plubic etiquette ( how to communicate in a professional manner & how to eat out in public.)

Skills

Improved customer satisfaction by effectively addressing inquiries and concerns.
Achieved high accuracy in data entry tasks through meticulous attention to detail.
Gained practical insights by shadowing professionals in various roles.
Prevented accidents and maintained hygiene by adhering to kitchen safety standards.
Executed projects effectively by accurately interpreting blueprints.
Maintained financial accuracy through diligent cash counting procedures.
Optimized stock levels by managing inventory control processes.
Ensured product availability through efficient shelf restocking practices.
Established professional relationships through active engagement in networking activities.
Uphold cleanliness standards by conducting thorough cleaning and sanitization practices.
Enhanced task efficiency through effective time management.
Supported decision-making processes with comprehensive data analysis.
Streamlined documentation and reporting tasks using Microsoft Word.
Met operational needs by safely and efficiently operating equipment.
Enhanced productivity by prioritizing tasks effectively.
Ensured proper functionality through assistance in equipment installation.
Maintained high standards through diligent quality control checks.
Resolved issues effectively through strategic problem-solving.
Successfully deescalated conflicts.
Exhibited proficiency in Microsoft hardware applications (Word
Excel
etc.).
Supervision of employees & running a controlled environment

Timeline

Customer Service Leader

Food Lion
12.2024 - CurrentRead More

Assistant Manager

7-Eleven Inc.
06.2023 - 12.2024Read More

Stower & Amnesty

Amazon
04.2022 - 04.2023Read More

Warehouse Employee

Zenith
05.2021 - 06.2021Read More

Cook

Kfc
12.2020 - 04.2021Read More

Associate

Walmart
04.2020 - 07.2020Read More

Warehouse Worker

Lifoam
Read More

Edgewood high school

High School Diploma
Read More
Melquan Wallace