Melravis Hawkins
Chase Bank
Lubbock,TX
17
years of professional experience
Teller processing deposits, withdrawals, cashing checks, and money orders with accuracy in a busy branch environment. Handles 10+ account inquiries and service requests per shift while using banking software to complete transactions efficiently. Delivers friendly customer service and supports smooth daily operations through careful cash handling and transaction control.
Work History
AB- Banker/ Teller
1 Year 2 Months- Support customers with account inquiries, product questions, and routine banking needs at the branch window.
- Verify identification, cash counts, and transaction details to follow branch procedures and reduce processing errors.
- Document customer interactions and transaction notes clearly to support compliance and continuity of service.
- Monitor branch cash levels and communicate replenishment needs to support smooth daily operations.
- Guide customers through loan application questions and basic credit card application steps.
- Maintain organized branch records and support day-to-day operations during customer traffic changes.
- Assist with customer account maintenance tasks, including deposits, withdrawals, and basic service requests.
- Handle cash drawer setup, reconciliation, and end-of-day balancing with consistent attention to accuracy.
Teller
4 Years 1 Month- Process 50-100 deposit and withdrawal transactions daily to support fast, accurate teller service.
- Handle 50-100 customer interactions weekly while resolving account questions and service requests promptly at the branch.
- Use banking software to record deposits and withdrawals accurately and keep transaction data current.
- Support customers with account inquiries and service requests in a professional, responsive manner.
- Apply banking knowledge to deliver accurate cash handling and dependable day-to-day branch support.
Personal banker
3 Years 3 Months- Educated clients on banking products and services to match recommendations with individual needs.
- Conducted financial assessments to recommend appropriate solutions for customer goals and account needs.
- Processed loan applications, credit card requests, and mortgage inquiries while delivering consistent customer service.
Lead Teller
2 Years 2 Months- Trained and mentored new tellers on policies, procedures, and branch operations support.
- Maintained regulatory compliance and security procedures across teller activities and cash handling.
- Reviewed transaction details, resolved account inquiries, and supported service recovery for customers.
Teller
4 Years 3 Months- Balanced cash drawers and verified currency during routine teller transactions.
- Assisted customers with account questions and basic banking services in a professional manner.
- Handled check cashing and money order processing accurately for branch clients.
Education
High School Diploma
Skills
Cash handling
Transaction processing
Exception processing
Deposit balancing
Currency verification
Customer service
Effective communication
Attention to detail
Account inquiry support
Service recovery
Customer account maintenance
Regulatory compliance
Team leadership
Security procedures
Branch operations support
Vault procedures
Loan application processing
Credit card application review
Relationship building
Fraud detection
Timeline
AB- Banker/ Teller
Chase Bank
09.2025 - CurrentRead More
Teller
Wells Fargo
08.2021 - 09.2025Read More
Personal banker
Wells Fargo
09.2016 - 12.2019Read More
Lead Teller
Wells Fargo
07.2014 - 09.2016Read More
Teller
Wells Fargo
04.2010 - 07.2014Read More
Estacado High School
High School Diploma
Read More
Lubbock Christian University
Read More