MelTara Childs
Peoria,IL
Summary
Results-oriented professional with extensive experience in customer advocacy and effective communication. Proven ability to enhance operational efficiency through crisis management and community relations, contributing to improved customer experiences and retention. Dedicated to fostering collaboration and innovation within teams to achieve success in customer-focused roles.
Overview
18
18
years of professional experience
Work History
School Bus Driver
Peoria Public Schools District 150
Peoria, IL
05.2025 - Current
- Transported students safely to and from school and special events, ensuring child safety and compliance.
- Communicated effectively with students, parents, and school staff daily to maintain a supportive environment.
- Conducted pre-trip inspections to guarantee vehicle safety and adherence to regulations.
Loyalty Retention Specialist
AT&T
Peoria, IL
05.2022 - 08.2024
- Managed communication with at-risk customers to negotiate solutions that retained their business.
- Collaborated with cross-functional teams to improve customer experience strategies.
- Educated customers on product features and benefits to enhance retention and satisfaction.
Community Liason Behavioral Health, Life Skills Co
HELPS Ministry Outreach
Jacksonville, IL
01.2020 - 03.2024
- Provided crisis support and resources to individuals at a community center, facilitating access to necessary services.
- Fostered community partnerships to enhance outreach efforts and service delivery.
- Developed educational materials to inform the community about available resources.
Processing Clerk
OSF Saint Francis Medical Center
Peoria, IL
10.2016 - 12.2019
- Entered specimen data into laboratory information systems with high accuracy.
- Ensured confidentiality of sensitive customer data while handling documents.
Cafeteria Worker
Jacksonville School District 117
Jacksonville, IL, IL
12.2012 - 08.2016
- Prepared and served nutritious meals to students, promoting healthy eating habits.
- Maintained cleanliness and organization of kitchen and dining areas, ensuring a safe environment.
Mental Health Technician
Jacksonville Developmental Center
Jacksonville , IL
11.2008 - 11.2012
- Monitored patient behavior and reported significant changes to the healthcare team.
- Facilitated therapeutic group sessions to support emotional well-being and recovery.
Education
High School Diploma -
Jacksonville High School
Jacksonville, ILSome College (No Degree) - Communications
John Wood Community College
Quincy, ILSkills
- Customer service (in person/phone)
- Crisis management
- Safety compliance
- Child safety & school work
- Supervisor experience
- Effective communication
- Community relations
- CRM software
- Data entry
Timeline
School Bus Driver
Peoria Public Schools District 150
05.2025 - Current
Loyalty Retention Specialist
AT&T
05.2022 - 08.2024
Community Liason Behavioral Health, Life Skills Co
HELPS Ministry Outreach
01.2020 - 03.2024
Processing Clerk
OSF Saint Francis Medical Center
10.2016 - 12.2019
Cafeteria Worker
Jacksonville School District 117
12.2012 - 08.2016
Mental Health Technician
Jacksonville Developmental Center
11.2008 - 11.2012
High School Diploma -
Jacksonville High School
Some College (No Degree) - Communications
John Wood Community College