Melton Battle
Raleigh,US
Summary
To obtain a position with your company where I can better utilize my skills and abilities to ensure the progression of business.
Overview
13
13
years of professional experience
Work History
Sales Representative Intern
Infinity Marketing
Raleigh, NC
02.2024 - Current
- Received inbound calls from patients, doctors, pharmacies, and other internal departments to give pharmacy benefits and help process claims. Respond quickly to customer situations by investigating the issue, collecting data, and providing accurate information resolutions to the customer in a timely manner. Computed accurate sales prices for purchase transaction. Trained in: Pharmacy Benefits and Individual Medicare Billing and Enrollment.
- Supported marketing initiatives by executing email campaigns targeting prospective clients.
- Generated new business opportunities by attending industry events and networking with potential clients.
Account Specialist
Anthology
WFH
10.2024 - 07.2025
- Retain customer accounts by bundling services and selling additional products.
Customer Service Representative
Assurion
WFH
08.2024 - 02.2025
- Made inbound and outbound calls to patients, doctors, pharmacies, and other internal departments to setup delivery of prescriptions. Respond quickly to customer situations by investigating the issue, collecting data, and providing accurate information resolutions to the customer in a timely manner. Computed accurate sales prices for purchase transaction.
Customer Service Representative
Convergys
04.2018 - 11.2019
- Answered inbound calls from patients, clients, and pharmacists to refill prescriptions while enforcing HIPAA guidelines. Made reasonable procedure exceptions to resolve customers billing issues, claim rejections & lost mail orders. Managed quality communication, customer support and product representation for each client.
Crew Member
McDonald's
06.2012 - 04.2014
- Answered inbound calls from patients, clients, and pharmacists to refill prescriptions while enforcing HIPAA guidelines. Made reasonable procedure exceptions to resolve customers billing issues, claim rejections & lost mail orders. Managed quality communication, customer support and product representation for each client.
Education
High School Diploma - undefined
Southwest Edgecombe High School
Rocky Mount, NC01.2010
Skills
- Proficient in the use of multiple office equipment, including, but not limited to typewriter, fax machine, calculator and copier Shown proven history as a team player, A self- starter who applies individual initiative to get the job done; quick, accurate and detail oriented Attain the ability to work independently with strong goals
Timeline
Account Specialist
Anthology
10.2024 - 07.2025
Customer Service Representative
Assurion
08.2024 - 02.2025
Sales Representative Intern
Infinity Marketing
02.2024 - Current
Customer Service Representative
Convergys
04.2018 - 11.2019
Crew Member
McDonald's
06.2012 - 04.2014
High School Diploma - undefined
Southwest Edgecombe High School