Meltwaine Dukes
Oak Park,MI
Summary
Dynamic operations leader with a proven track record at 2020 Development Partners, LLC, enhancing efficiency through strategic mentoring programs and conflict resolution training. Skilled in financial literacy education, I excel in fostering team collaboration and driving cost-effective solutions, significantly reducing operational expenses while maintaining high-quality standards.
Overview
20
20
years of professional experience
Work History
Director of Operations
2020 Development Partners, LLC
Detroit, MI
05.2023 - Current
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Supported cross-functional teams in executing daily operational tasks and process improvements.
- Learned key performance indicators to monitor operational effectiveness and workflow optimization.
- Contributed to inventory management by tracking stock levels and coordinating replenishment efforts.
- Engaged in training sessions to understand compliance standards and safety protocols within operations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Incarcerated
Federal Prison System
Butler, North Carolina
03.2020 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Owner/Operator
Club Ice
Detroit, MI
03.2013 - 08.2019
- Managed daily operations to ensure smooth workflow and efficient service delivery.
- Developed and implemented standard operating procedures to enhance productivity.
- Trained and supervised staff on best practices for customer service and product handling.
- Monitored inventory levels and coordinated purchasing to maintain optimal stock.
- Oversaw financial management, including budgeting and expense tracking, to maximize profitability.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Owner/Operator
Keep It Clean Hand Car Wash and Accessory Shop
Detroit, MI
03.2006 - 03.2016
- Analyzed customer feedback to identify areas for service improvement and adjustment.
- Established strong vendor relationships to negotiate favorable terms and pricing.
- Led marketing initiatives to increase brand visibility and attract new customers.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Education
High School Diploma - General Education And Trade Warehouse And Hilo
John F. Kennedy High School
Taylor, MISkills
Implementing an organizing mentoring programs
Creating conflict, resolution training
Creating programs in Credit building and life living
Educating in financial literacy
Timeline
Director of Operations
2020 Development Partners, LLC
05.2023 - Current
Incarcerated
Federal Prison System
03.2020 - 04.2023
Owner/Operator
Club Ice
03.2013 - 08.2019
Owner/Operator
Keep It Clean Hand Car Wash and Accessory Shop
03.2006 - 03.2016
High School Diploma - General Education And Trade Warehouse And Hilo
John F. Kennedy High School