Melva Iscoa
Conroe,Texas
Summary
Proven leader with extensive experience in staff management and customer relationship management, honed at 281-FOR RENT. Excelled in maximizing team performance and enhancing customer satisfaction through effective training and conflict resolution. Skilled in reconciling cash drawers and fluent in Spanish, consistently achieving top productivity metrics.
Overview
27
27
years of professional experience
Work History
Manager
281-FOR RENT
01.2010 - Current
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Customer Service Cashier
Streater Smith Nissan
01.2009 - 12.2009
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Cashier
Wiesner Buick GMC
01.2003 - 12.2008
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Kroger
Deli Bakery Associate
01.1998 - 12.2004
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate Degree -
Lone Star College System
Spring, TXDiploma -
Conroe High School
Conroe, TX05.1997
Skills
- Customer Relationship Management
- Staff Management
- Team Leadership
- Issue and Conflict Resolution
- Managing Laborers
- Job Assignments
- Productivity Performance
- Managing Employee Relations
- Employee Training
- Managing Cash Register
- Overseeing Employees
- Scheduling and Coordinating
- Reconciling Cash Drawers
- Spanish Interpreting
Timeline
Manager
281-FOR RENT
01.2010 - Current
Customer Service Cashier
Streater Smith Nissan
01.2009 - 12.2009
Customer Service Cashier
Wiesner Buick GMC
01.2003 - 12.2008
Kroger
Deli Bakery Associate
01.1998 - 12.2004
Associate Degree -
Lone Star College System
Diploma -
Conroe High School
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