Melva Lemus
Riverside,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Bank of America. Excelled in cash drawer balancing and conflict resolution, significantly improving transaction accuracy and customer relations. Skilled in both hard (cash handling) and soft (customer service) skills, contributing to a dynamic team environment and achieving operational excellence.
Overview
35
35
years of professional experience
Work History
Receptionist
Mcbrc Inc
02.2020 - 05.2024
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Bank Teller Intern
Bank of America
08.1989 - 04.2016
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Restaurant Hostess
Mi Casa Inc
09.1990 - 03.2007
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
Education
15 De Septiembre
Guatemala C. A10.1970
Skills
- Cash Drawer Balancing
- Conflict resolution techniques
- Basic accounting principles
- Teller Support
- Cash handling expertise
- Product and Service Promotion
- Asset Protection
Languages
Spanish English
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Cashier
Bank teller for 30 years
Timeline
Receptionist
Mcbrc Inc
02.2020 - 05.2024
Restaurant Hostess
Mi Casa Inc
09.1990 - 03.2007
Bank Teller Intern
Bank of America
08.1989 - 04.2016
15 De Septiembre
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