Jacqueline Torres
Beaumont
Summary
Energetic employee with 6 years plus of experience assisting customers in all settings with speedy order processing. Expert at answering customers’ questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport. Also a strong team player committed to assisting co-workers and management with all activities necessary for business success; As well as focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
14
14
years of professional experience
Work History
Receptionist
Portner Bond, PLLC
Beaumont
07.2018 - Current
- Managed a clean and organized environment for visitors/clients
- Greeting visitors/clients with a smile and positive attitude at all times
- Offering visitors/clients beverages
- Answering a multi phone line as soon as possible
- Transferring calls to the designated attorney or paralegal
- Calendaring consultations and business meetings
- Recording and scanning faxes
- Handing documents with important deadlines to office manager for immediate calendar entry
- Receive mail and package delivery
- Maintaining conference rooms, lobby, and coffee area clean at all times
- Filing important documents in the correct file
- Refilling copy machine trays when needed
- Restocking drinks in the refrigerator
- Run office errands such as bank runs, bank deposits, court, and other miscellaneous runs
- Close window blinds and shut off all lights at closing time
- Use Microsoft Programs to update online filing
Cashier/Retail Associate
Franks Medical Mart
Beaumont
04.2017 - 07.2017
- Check out customers at the register
- Stocking new merchandise and garments
- Answering phone calls
- Closing out register at the end of the day
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Created communication strategies to meet client objectives
Child Caregiver
Happy Beginnings Daycare
Beaumont
10.2016 - 03.2017
- Recorded information about behavior, food served and medications administered
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Discussed new developments, misbehavior and concerns with parents or guardians
- Enforced rules to teach manners and maintain safe environment
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
- Encouraged positive behaviors, including patience with teachers and fellow kids
Cashier/Evening Shift Manager
Park Avenue Cleaners
Beaumont
07.2013 - 11.2016
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Monitored multiple databases to keep track of all company inventory
- Close out register at the end of the day
- Count cash box and lock it in a safe
Cashier/Server
Tacos La Bamba
Beaumont
09.2011 - 09.2012
- Delivered food to inside and outside tables, carry out guests or curbside vehicles
- Managed closing duties, including restocking items and reconciling cash drawer
- Restocked employee and customer stations
- Kept restaurant clean and presentable with consistent attention to all customer and counter needs
- Offered guests positive experiences to promote loyalty and bring in repeat business
- Trained new team members in cash register operation, stock procedures and customer service
- Counted product stock to maintain inventory records
- Restocked silverware, straws, napkins and condiments
- Answered phone calls to assist customers with questions and orders
Education
High School Diploma -
Central Medical Magnet High School
Beaumont, Texas2015
Associate of Applied Science - Radiology Technician
Lamar Institute of Technology
Beaumont, TXSkills
- Sales techniques
- Price memorization
- Coin counting
- Loss prevention
- Customer greeting
- Security monitoring
- Merchandise restocking
- Credit and cash transactions
- Cash drawer balancing
- ID verification
- Payment processing
- Product recommendations
- Cash management
- Customer assistance
- Scheduling
- Meticulous and organized
- Multi-line telephone skills
- Office equipment operations
- Organization and efficiency
- Business operations understanding
- Data entry
- Efficient and accurate
- Tech-savvy
- PC proficient
- Detail oriented
- Multitasking and prioritization
- Open and clear communicator
- Service-oriented mindset
- Certified Microsoft Office Specialist
- Flexible
- Team player
- Fast learner
- Work good under stress
Timeline
Receptionist
Portner Bond, PLLC
07.2018 - Current
Cashier/Retail Associate
Franks Medical Mart
04.2017 - 07.2017
Child Caregiver
Happy Beginnings Daycare
10.2016 - 03.2017
Cashier/Evening Shift Manager
Park Avenue Cleaners
07.2013 - 11.2016
Cashier/Server
Tacos La Bamba
09.2011 - 09.2012
High School Diploma -
Central Medical Magnet High School
Associate of Applied Science - Radiology Technician
Lamar Institute of Technology