Melva Mendez
Katy,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly attitude and a team collaboration skills as front Desk Receptionist. Bilingual individual with proven abilities handling task simultaneously while delivering service with smile . Fluent in Spanish with solution -oriented approach.
Overview
8
8
years of professional experience
Work History
Concierge Manager
Euereka Multifamily
10.2016 - 04.2024
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Implemented and developed ticketing support.
- Streamlined front desk operations for improved efficiency and guest experience.
- Answering multi - line phone system to respond to inquiries and transfer calls to correct departments and personnel. Handled multiple projects and daily activities to meet deadlines and developed plants to accomplish maintenance goals.
- Managed customer service output over 1179 units.
Apartment Leasing Consultant
Avalon Royal Oaks Apartments
03.2016 - 10.2016
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Maintaining Composure
- Property Management
- Office Support
- Meeting Organization
- Skilled in Onesite
- Skilled in Blue Moon
- Skilled in townbook
Timeline
Concierge Manager
Euereka Multifamily
10.2016 - 04.2024
Apartment Leasing Consultant
Avalon Royal Oaks Apartments
03.2016 - 10.2016