Melva Voll
Crestview
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
Work History
Office/Customer Service Manager
Executive Services, Inc. (ESI)
Williston
01.2010 - 01.2012
- Responsible for managing all support/administrative functions including staff management, accounts receivables/payables, purchasing, budgets (Quick books) and recruiting/interviewing support.
- Handled/resolved customer service issues, built strong relationships with Williston area businesses.
- Coordinated ESI attendance at trade shows, job fairs, community events and other promotions.
- Professional Staffing Firm
CNA and Activities Department
Shoal Creek Rehabilitation Center
Crestview
01.2009 - 01.2010
- Complete patient care with vital signs including checking blood sugar levels, pressure, temperature, range of motion exercise, height and weight, monitoring diet and fluid restrictions.
- Collaborated with physical therapy to enhance patient engagement and maximize their participation in recovery activities.
- Supervised new certified nursing assistants and activity volunteers during daily tasks.
- Supervising new CNAs and activities volunteers..
Unit Secretary and CNA
North Okaloosa Medical Center
Crestview
01.2006 - 01.2009
- Interpreted and processed physician orders to ensure accurate and timely patient care.
- Updated and processed medical records per physician orders to maintain compliance and support treatment planning.
- Filing and processing all paperwork for unit nurses such as lab results, physician orders, telephone orders and messages.
- Certified Nursing Assistant as well as supervising new hires.
Service Manager Group Leader
National Electronic Warranties
Crestview
01.2004 - 01.2006
- Solicited, established and managed over a 100 service centers in a 4 state area. Client base included Wal-Mart, Best Buy and K-Mart.
- Responsible for managing/processing all sales forms, invoices, collections, and sales activity reports.
- Increased sales volume over 200% in one year.
- Moved from Customer Service Representative to Unit Leader in 6 months.
Substitute Teacher
Walker Elementary School
Crestview
07.2000 - 07.2004
- Taught K-5th grade.
- Facilitated daily lesson plans and classroom activities for diverse student groups.
- Maintained classroom discipline through effective behavior management techniques.
- Collaborated with teachers to adapt instructional materials for various learning needs.
Executive Assistant to CEO
Texas Instruments
Crestview
01.2000 - 01.2004
- Responsibilities included all administrative support services for CEO of multi-million dollar division.
- Extensive travel representing division at tradeshows/conferences.
- Managed all office activities, correspondence, expense accounts, filing, meetings, research and scheduling.
Sales Department Administrative Leader
Harris County Appraisal District
Houston
07.1985 - 07.1988
- Led 8 sales team associates to reach performance objectives.
- Formulated strategies to align team efforts with sales goals.
- Developed strategies to achieve established goals.
- Managed administrative operations for property appraisal processes in Harris County.
- Coordinated scheduling and logistics for appraisal team meetings and training sessions to optimize team collaboration.
- Oversaw document management and record-keeping for appraisal reports and assessments.
Education
Associates of Arts Degree -
Northwest Florida State College
Niceville, FLLicense Practical Nursing -
Lurleen B. Wallace Community College
Andalusia, FLSkills
- Customer service
- Customer relationship management
- QuickBooks accounting
- Budget management
- Process improvement
- Team leadership
- Talent acquisition
- Conflict resolution
Timeline
Office/Customer Service Manager
Executive Services, Inc. (ESI)
01.2010 - 01.2012
CNA and Activities Department
Shoal Creek Rehabilitation Center
01.2009 - 01.2010
Unit Secretary and CNA
North Okaloosa Medical Center
01.2006 - 01.2009
Service Manager Group Leader
National Electronic Warranties
01.2004 - 01.2006
Substitute Teacher
Walker Elementary School
07.2000 - 07.2004
Executive Assistant to CEO
Texas Instruments
01.2000 - 01.2004
Sales Department Administrative Leader
Harris County Appraisal District
07.1985 - 07.1988
Associates of Arts Degree -
Northwest Florida State College
License Practical Nursing -
Lurleen B. Wallace Community College