Melvin Acuna

- Directed and assisted security officers in executing routine operations, responding to emergencies, and managing security incidents.

- Supervise and coordinate daily security operations to maintain a safe and secure environment.

- Delegate assignments and responsibilities based on operational priorities, staffing needs, and emerging security concerns.

- Coach, mentor, and train security personnel on policies, procedures, communication, and effective incident response.

• Monitored hotel and resort surveillance cameras to detect and respond to suspicious activities, enhancing guest safety
• Managed phone calls and dispatched security personnel to effectively respond to incidents, ensuring prompt resolution
• Cooperated with security management and law enforcement agencies to address security concerns
• Recorded incidents, actions taken, and outcomes, maintaining detailed records to support incident analysis and reporting

• Greeted and assisted visitors with friendly demeanor, verified credentials to ensure security and a positive first impression
• Collaborated with security team to assess and mitigate potential security risks and disruptions
• Collaborated with security team to assess security risks and implement strategies to mitigate disruptions
• Greeting and assisting visitors with a friendly and approachable demeanor, ensuring a positive first impression while verifying their credentials

• Delivered exceptional customer service in person and over phone, enhancing overall customer satisfaction
• Fulfilled online orders placed on company website
• Processed and packaged online orders for timely delivery placed on company website
• Organized sales floor layout and merchandise, facilitating a better shopping experience