Melvin Apgar
Raleigh,NC
Summary
Results-driven Credit & Collections Specialist with expertise in conflict resolution and account reconciliation. Proven ability to enhance cash flow and streamline collections processes while ensuring compliance and maintaining strong customer relationships. Six Sigma Greenbelt. Completed D&B credit analyst course.
Overview
29
29
years of professional experience
Work History
International Credit & Collections Specialist
Teleflex Medical
3015 Carrington Mill Blvd., Morrisville, NC, 27560
08.2007 - 09.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Researched accounts and completed due diligence to resolve collection problems.
- Managed collections processes, ensuring timely follow-up on outstanding accounts.
- Investigated discrepancies in billing and account information to resolve issues effectively.
- Collaborated with cross-functional teams to streamline collections procedures and enhance efficiency.
- Led initiatives to reduce aged receivables, achieving significant enhancements in cash flow management.
Credit Analyst
Eaton Electrical
Forum Drive, Raleigh, NC, 27613
04.1999 - 07.2007
- Developed comprehensive financial models to evaluate creditworthiness and support lending strategies.
- Collaborated with cross-functional teams to streamline credit approval processes, enhancing operational efficiency.
- Monitored industry trends and economic indicators, providing insights to inform strategic lending initiatives.
- Analyzed credit risk for diverse customer portfolios, ensuring accurate assessments and timely decisions.
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Senior Credit Administrator
Xerox Corporation
Carillon Parkway, St. Petersburg, FL, 33705
10.1988 - 01.1999
- Monitored account balances and flagged discrepancies for timely resolution.
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Maintained strong relationships with clients, promptly addressing concerns and providing financial guidance.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
Education
No Degree - Accounting & Industrial Relations
Rider University
Trenton, NJHigh School Diploma -
Ewing High School
Trenton, NJ06-1969
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Proficiency in Microsoft Excel
- Customer research
- Conflict resolution techniques
- Issue investigation
- Account reconciliation
Timeline
International Credit & Collections Specialist
Teleflex Medical
08.2007 - 09.2017
Credit Analyst
Eaton Electrical
04.1999 - 07.2007
Senior Credit Administrator
Xerox Corporation
10.1988 - 01.1999
No Degree - Accounting & Industrial Relations
Rider University
High School Diploma -
Ewing High School