Azure Admin, Serivcenow, Ninjaram, IT Glue
MELVIN BROOKS JR
Rosedale,MD
Summary
IT professional with proven track record in managing and maintaining robust IT systems. Known for ensuring seamless operations and enhancing network security. Strong emphasis on teamwork and adaptability, contributing to reliable and efficient IT environments. Skilled in system administration, network management, and problem-solving.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
2
2
Certification
Work History
IT Administrator
Avid Practice
Baltimore, MD
02.2023 - Current
- Administered system configurations and updates for Windows Server environments, enhancing overall network stability and performance.
- Diagnosed and resolved technical issues promptly, improving user satisfaction and minimizing downtime across the organization.
- Configured and maintained Active Directory and Azure accounts, streamlining user access management processes effectively.
- Led training sessions for staff on IT best practices, fostering a culture of continuous learning and improvement.
- Coordinated with cross-functional teams to deploy software solutions, ensuring seamless integration with existing systems.
- Developed comprehensive documentation for IT procedures and troubleshooting guides, enhancing team knowledge sharing and efficiency.
- Implemented security protocols that safeguarded sensitive data while maintaining compliance with industry standards and regulations.
IT Technical Support Systems Engineer
DEX Imaging
Owing Mills, MD
09.2016 - 09.2023
- **Resolved complex technical issues through effective troubleshooting strategies, enhancing user satisfaction and reducing downtime.**
- **Configured and maintained IT infrastructure, optimizing system performance for seamless operational continuity across teams.**
- **Developed user training materials that improved understanding of systems, driving higher adoption rates among staff.**
- **Facilitated cross-departmental collaboration to streamline software deployments, ensuring compatibility with existing workflows and processes.**
- **Executed security audits and risk assessments, reinforcing data protection measures in line with compliance standards.**
- **Integrated remote access technologies for users, supporting flexible work arrangements while maintaining secure connections to systems.**
- **Led initiatives to enhance team knowledge sharing through comprehensive documentation of troubleshooting procedures and solutions.**
- **Monitored system alerts and logs to proactively address vulnerabilities, safeguarding network integrity against potential threats.**
Education
Associate of Science - Computer Science
Indiana Tech University
04-2013
Skills
- Azure
- Information security
- Software installation
- IT infrastructure
- Configuration management
- Patch management
- User support
- Hardware installation
- Permissions and Access control
- Hardware troubleshooting
- System security
- Remote support
Certification
CompTIA A+
Software
Timeline
IT Administrator
Avid Practice
02.2023 - Current
IT Technical Support Systems Engineer
DEX Imaging
09.2016 - 09.2023
Associate of Science - Computer Science
Indiana Tech University