Paul Molina
Brooklyn,NY
Overview
12
12
years of professional experience
Work History
Porter / Doorman
Georgetown Plaza
New York
02.2025 - Current
- Maintained cleanliness and organization of common areas to enhance tenant experience.
- Responded promptly to tenant requests, providing exceptional service.
- Monitored inventory of supplies, reporting needs for restocking efficiently.
- Trained new porters on operational procedures and safety protocols.
- Implemented improved workflow strategies, enhancing efficiency in daily operations.
Operations Manager
Simkhai
04.2023 - 02.2025
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements and optimize resource allocation.
- Facilitated training sessions to enhance staff skills and operational knowledge.
- Collaborated with senior leadership to align operations with business goals and objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Service Agent
Toshi
03.2021 - 04.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses to customer requests and concerns.
- Collaborated with cross-functional teams to streamline processes and enhance overall service quality.
- Mentored junior team members, fostering skill development and improving team performance.
- Led initiatives aimed at improving customer satisfaction scores through targeted action plans.
Operations Assistant
Intermix HoldCO LLC
12.2019 - 03.2021
- Managed daily operations to ensure efficient workflow and timely project completion.
- Coordinated communication between departments to streamline processes and enhance collaboration.
- Implemented process improvements that increased operational efficiency and reduced errors.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Facilitated team meetings to discuss project updates, address challenges, and set objectives.
E - Commerce Associate
Yosi Samara Inc.
11.2013 - 09.2019
- Managed daily operations of e-commerce platform, ensuring timely order fulfillment and customer satisfaction.
- Collaborated with marketing team to develop promotional strategies that increased online visibility and engagement.
- Analyzed sales data to identify trends, optimizing product listings for better performance and customer reach.
- Implemented process improvements that enhanced efficiency in inventory management and shipping logistics.
Education
General Equivalency Diploma - GED
Jobcorp
New York, NY01.2009
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Team leadership
- Decision-making
- Operational efficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Porter / Doorman
Georgetown Plaza
02.2025 - Current
Operations Manager
Simkhai
04.2023 - 02.2025
Customer Service Agent
Toshi
03.2021 - 04.2023
Operations Assistant
Intermix HoldCO LLC
12.2019 - 03.2021
E - Commerce Associate
Yosi Samara Inc.
11.2013 - 09.2019
General Equivalency Diploma - GED
Jobcorp