Overview

Work History

Education

Skills

Languages

Timeline

Paul Molina

Brooklyn,NY

Overview

years of professional experience

Work History

Porter / Doorman

Georgetown Plaza

New York

02.2025 - Current

Maintained cleanliness and organization of common areas to enhance tenant experience.
Responded promptly to tenant requests, providing exceptional service.
Monitored inventory of supplies, reporting needs for restocking efficiently.
Trained new porters on operational procedures and safety protocols.
Implemented improved workflow strategies, enhancing efficiency in daily operations.

Operations Manager

Simkhai

04.2023 - 02.2025

Streamlined operational workflows to enhance efficiency and reduce costs.
Led cross-functional teams to implement process improvements and optimize resource allocation.
Facilitated training sessions to enhance staff skills and operational knowledge.
Collaborated with senior leadership to align operations with business goals and objectives.
Supervised operations staff and kept employees compliant with company policies and procedures.

Customer Service Agent

Toshi

03.2021 - 04.2023

Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high-volume calls, ensuring timely responses to customer requests and concerns.
Collaborated with cross-functional teams to streamline processes and enhance overall service quality.
Mentored junior team members, fostering skill development and improving team performance.
Led initiatives aimed at improving customer satisfaction scores through targeted action plans.

Operations Assistant

Intermix HoldCO LLC

12.2019 - 03.2021

Managed daily operations to ensure efficient workflow and timely project completion.
Coordinated communication between departments to streamline processes and enhance collaboration.
Implemented process improvements that increased operational efficiency and reduced errors.
Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
Facilitated team meetings to discuss project updates, address challenges, and set objectives.

E - Commerce Associate

Yosi Samara Inc.

11.2013 - 09.2019

Managed daily operations of e-commerce platform, ensuring timely order fulfillment and customer satisfaction.
Collaborated with marketing team to develop promotional strategies that increased online visibility and engagement.
Analyzed sales data to identify trends, optimizing product listings for better performance and customer reach.
Implemented process improvements that enhanced efficiency in inventory management and shipping logistics.