Melvin Coss
Lakeland,FL
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Arroyo Process Equipment
Bartow, FL
01.2024 - 03.2026
- Developed and maintained relationships with clients to ensure satisfaction and retention.
- Conducted product demonstrations to showcase features and benefits effectively.
- Managed customer inquiries, providing timely solutions and enhancing customer experience.
- Collaborated with sales team to strategize on lead generation initiatives and follow-ups.
- Utilized CRM software to track sales activities and manage client interactions efficiently.
- Assisted in preparing sales proposals tailored to client needs, improving conversion rates.
- Coordinated with cross-functional teams to streamline processes and improve overall sales efficiency.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Service Technician
Arrow Environmental
Lakeland, FL
03.2021 - 01.2024
- Coordinated service schedules to minimize downtime for clients and enhance customer satisfaction.
- Trained junior technicians on best practices for troubleshooting and repair techniques.
- Implemented process improvements that increased operational efficiency in service delivery.
- Collaborated with team members to develop solutions for complex technical problems.
- Ensured compliance with safety regulations during all service operations to protect personnel and property.
Supervisor of Factory Operations
Sofidel America
Haines City, FL
05.2017 - 03.2021
- Supervised daily production schedules to optimize workflow efficiencies.
- Implemented safety protocols, ensuring compliance with industry standards.
- Trained and mentored new team members on operational procedures.
- Analyzed production metrics to identify areas for process improvement.
- Managed inventory levels, reducing waste and improving resource allocation.
- Led troubleshooting efforts for equipment malfunctions, minimizing downtime.
Supervisor of Factory Operations
International Paper
Plant City, FL
02.2008 - 05.2017
- Collaborated with cross-functional teams to enhance product quality initiatives.
- Developed training programs focusing on skill enhancement and operational excellence.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
Supervisor of Factory Operations
Longview Fibre
Yakima, WA
04.2005 - 02.2008
- Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Implemented lean manufacturing principles for a more streamlined workflow, leading to improved operational efficiency.
- Spearheaded successful efforts towards achieving ISO certification, demonstrating a commitment to upholding industry standards of quality management systems within the factory operations unit.
Education
Industrial Quality
Monroe County Community College
Monroe, MIHigh School Diploma - General Studies
Ida High School
Ida, MI05-1988
Skills
Customer care, sales, leadership
Timeline
Inside Sales Representative
Arroyo Process Equipment
01.2024 - 03.2026
Service Technician
Arrow Environmental
03.2021 - 01.2024
Supervisor of Factory Operations
Sofidel America
05.2017 - 03.2021
Supervisor of Factory Operations
International Paper
02.2008 - 05.2017
Supervisor of Factory Operations
Longview Fibre
04.2005 - 02.2008
Industrial Quality
Monroe County Community College
High School Diploma - General Studies
Ida High School