Alayna Walsh
Harrisburg,Pennsylvania
Summary
My objective is to secure a challenging and rewarding position where I can utilize my skills and experience to contribute to the success of the company while continuously learning and growing professionally. Aiming to leverage my abilities to successfully fill the vacancy at your company. Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques. Possess deep knowledge of CRM tools and direct marketing strategies. Notable strengths include ability to identify business opportunities, negotiate deals, and close sales while maintaining high levels of customer satisfaction. Past roles demonstrate consistent success in achieving sales targets and contributing to team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
West Shore Home
Mechanicsburg, PA
01.2024 - Current
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Researched customer needs and preferences to identify opportunities for new business.
- Maintained detailed records of customer interactions, orders and account status updates.
- Created marketing campaigns to promote our products and services in the marketplace.
- Established relationships with key decision makers at target companies.
- Contributed ideas for improving internal processes related to sales operations.
Customer Service/Sales
Lands' End
, Pennsylvania
05.2023 - 01.2024
- Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Open new customer accounts and place orders using customer solutions and rumba
Medical Provider
OVYVO Medical Weight Loss
Harrisburg, Pennsylvania
12.2022 - 05.2023
- Record patient history and personal information
- Measure vital signs, such as blood pressure
- Schedule patient appointments
- Give patients injections or medications as directed by physicians and as permitted by state law
- Recommend the right prescription for their weight loss
- Study and remember all weight loss medication
- Take medical histories; prescribe medications; and order, perform, and interpret diagnostic tests.
Sales Representative
Cutco
, Pennsylvania
01.2022 - 09.2022
- Refined marketing strategies to increase efficiencies
- Developed and strengthened working relationships with key suppliers, vendors and industry peers
- Helped to maintain and continuously define the company brand
- Drove quality assurance for marketing materials and promotions
- Worked with a marketing team to expand a growing business unit into international markets
- Promoted and advertised products and services
- Oversees sales, marketing, and advertising staff.
Community Organizer
Women In Business
West Chester, Pennsylvania
01.2022 - 08.2022
- Conducted staff meetings to relay general information or to address specific topics
- Developed departmental objectives, budgets, policies, procedures and strategies
- Building social organizations, expanding their membership base, raising questions or alternatives, developing sound organizing strategies, recruiting leadership, assisting with fundraising, running member meetings, and facilitating training sessions.
Health Care Provider
Home helpers
Camp hill, Pennsylvania
03.2021 - 01.2022
- Observed and reported changes in client condition to facilitate nursing intervention
- Interacted with residents to improve resident quality of life
- Assisted client with self-administration of medications
- Lifted and transported residents into and out of beds, chairs and bathtubs
- Provided or assisted in routine house cleaning, meal preparation and laundry
- Helped with bathing and dressing to support resident personal care needs
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert
- Administered bedside and personal care, such as ambulation and personal hygiene assistance
- Checked patients' pulse, temperature and respiration
Dietary Server
HOLY SPIRIT HOSPITAL-A GEISINGER AFFILIATE
Camp hill, Pennsylvania
05.2020 - 03.2021
- Greeted and accommodated guests, building positive experience from first interaction
- Jotted down customer orders and promptly delivered food and drinks
- Prioritize multiple tasks in dynamic environment and stayed calm and composed
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Education
B.S - Business Marketing
West Chester University of Pennsylvania
West Chester, Pennsylvania05.2023
Skills
- Customer service, Communication skills, Time management, Leadership, Microsoft excel, Microsoft word, Global Sales And Marketing, Documentation review, Physical examinations, Writing skills, Social media management, Marketing, Computer literacy, Digital marketing, Sales, English, Computer skills, Microsoft office, Organizational skills, Restaurant experience, Automotive diagnostics, Inventory control, Medication administration, Vital signs, Dietary department experience, Home care, Food service, Microsoft excel, Management, Analysis skills, Regional sales, Telephone sales, Account Acquisition, Salesforce CRM, Upselling and Cross Selling, Product Knowledge
Certification
Deans List, HubSpot Certification Course (Sales, Content, Inbound Marketing, Social Media), Central Pa Food Bank, Hoops for Heart, Penn State Four Diamonds Mini-Thon, Women in Business, CPR certified, First Aid Training, RAMP certified.
References
References available upon request.
Timeline
Inside Sales Representative
West Shore Home
01.2024 - Current
Customer Service/Sales
Lands' End
05.2023 - 01.2024
Medical Provider
OVYVO Medical Weight Loss
12.2022 - 05.2023
Sales Representative
Cutco
01.2022 - 09.2022
Community Organizer
Women In Business
01.2022 - 08.2022
Health Care Provider
Home helpers
03.2021 - 01.2022
Dietary Server
HOLY SPIRIT HOSPITAL-A GEISINGER AFFILIATE
05.2020 - 03.2021
B.S - Business Marketing
West Chester University of Pennsylvania