Summary
Overview
Work History
Education
Skills
core competencies
Timeline
Generic

MELVIN DANIELS

Bethesda,MD

Summary

Dedicated and customer-focused aspiring IT Support Specialist capable of providing efficient technical support and ensuring optimal end-user satisfaction. Equipped with Linux Engineering certificate and seeking opportunity in diagnosing and resolving hardware and software issues, conducting system upgrades, and providing user-friendly instructions. Eager to perform troubleshooting, documenting solutions, and delivering excellent customer service.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Grocery Department Manager

Giant Food Stores
Washington, DC
01.2019 - Current
  • Oversee team members by delegating tasks,offering constructive feedback, and conducting performance evaluations to ensure completion of assigned tasks within expected timeframes.
  • Oversee stock merchandising by evaluating stock levels, packing impulse items near check-out areas, and utilizing effective merchandising techniques to promote consistent sales and increase sales by beating budgeted number.
  • Performs regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
  • Plans and delivers training sessions to improve employee effectiveness and address areas of weakness.
  • Maintains accurate records of all transactions related to the grocery department such as sales reports and inventory counts.
  • Maximizes' profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Oversee staff in the grocery department including hiring, training, scheduling and evaluating employees.

Security Officer (PART-TIME)

Allied Universal Security Services
Capitol Heights, MD
03.2020 - 12.2023
  • Monitored premises and recorded activity in daily officer reports.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Packaging Lead

Taylor Farms
Hyattsville, MD
01.2017 - 01.2018
  • Prepared packages for shipment using machines tools, semi-automatic equipment and automatic machinery
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Completed processing activities to conform with laws, safety standards and product hygiene standards
  • Supported new employees with training in proper stripping, packaging, inventory management and cleaning
  • Interacted with the inspection department to address and resolve packaging issues.

Education

Linux Cloud Admin - Linux Cloud Engieneer

SLEKSTECH
Online
08.2022

Skills

  • System Upgrades
  • Software Development
  • Customer Service and Assistance
  • Technical Issue Analysis
  • Task Delegation
  • Verbal and Written Communication
  • Product Merchandising
  • Shelf Stocking
  • Store Maintenance
  • Training and Mentoring
  • Technical Reporting

core competencies

Technical Troubleshooting, Software Installations, Project Management, Effective Communication, Critical Thinking

Timeline

Security Officer (PART-TIME)

Allied Universal Security Services
03.2020 - 12.2023

Grocery Department Manager

Giant Food Stores
01.2019 - Current

Packaging Lead

Taylor Farms
01.2017 - 01.2018

Linux Cloud Admin - Linux Cloud Engieneer

SLEKSTECH

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MELVIN DANIELS