Melvin Lee-Jalen Harris Jr

• As General Manager my task were to oversee daily operation of dispensary and staff, handling day to day operations of business, adequately addressing needs of customers and developing, leading, and training passionate staff.
• Worked closely with ownership and upper management to ensure dispensary remains compliant with local and state regulations.
• Priorities included implementing store policies, overseeing and managing product inventory, assisting in hiring process, cash management, count and schedule all bank deposits for pick up, and keeping employee moral high while creating inclusive enjoyable work environment.
• Manage and lead staff to deliver highest level of customer service.
• Ensure safety and satisfaction of every customer and employee.
• Responsible for providing high level of education and development for staff pertaining to cannabis strains, edibles, concentrates and consumption mechanisms.
• Set sales, service, and profit goals and lead staff to exceed them.
• Work closely with purchasing manager to ensure quality and maintain proper inventory levels.
• Address issues that arise from employees or customers (complaints, grievances etc.)
• Schedule staff, coordinate staffing needs with assistant managers.
• Develop operations plans and implement and manage dispensary policies and procedures
• Document financial, Inventory and customer trends; maintain sales and purchasing reports
• Manage and maintain dispensary sales and inventory management software

• Lead a team of employees, including kitchen staff, delivery drivers, and customer service representatives, ensuring efficient operations and high customer satisfaction.
• Oversee daily operations, including opening and closing procedures, inventory management, and cash handling, ensuring compliance with company standards.
• Manage scheduling and employee performance, ensuring adequate staffing levels during peak hours and maintaining labor costs within budget.
• Handle customer complaints and feedback, resolving issues quickly and maintaining a positive brand reputation.
• Train new employees, ensuring they understand company policies, procedures, and safety standards.
• Ensure health and safety standards are met, including food safety practices and cleanliness, maintaining compliance with local regulations.

• Haworth College of Business graduate
• Bachelors of Business Administration
• Major: Management
• Minor: General Business
• Dean's List Honoree

Courses Completed

• Project Management
• Organizational Behavior
• Small Business Management
• Business Process Productivity
• Business Model Design