Melvin Hotson II
Frisco,TX
Summary
Dynamic professional with over 20 years in the hospitality industry, specializing in food safety and menu development. Recognized for fostering collaborative teams and optimizing event execution, contributing to increased client satisfaction and operational efficiency.
Overview
49
49
years of professional experience
Work History
Banquet Coordinator/Floor Assistant
Maggiano's Little Italy
Plano, TX
03.2022 - Current
- Coordinated all aspects of banquet events, ensuring seamless execution and client satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Developed event timelines and logistical plans to streamline operations and enhance guest experiences.
- Trained and supervised banquet staff, fostering a collaborative environment focused on exceptional service.
- Fostered a positive work environment through effective team-building exercises and regular performance evaluations for staff members.
Banquet Captain/Assistant Manager
Maggiano's Little Italy
Dallas, TX
06.2005 - 08.2021
- Supervised banquet staff to ensure seamless event execution and exceptional guest satisfaction.
- Coordinated logistics for multiple events, maintaining high standards of service and presentation.
- Trained and mentored new employees on service protocols and best practices in hospitality.
- Developed efficient workflows to enhance team performance during high-volume service periods.
General Manager
Colony Steak & Lobster Pot
Kansas City, MO
03.1998 - 05.2005
- Directed daily operations, ensuring high standards in food quality and service delivery.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Developed strategic marketing initiatives that increased customer engagement and brand visibility.
- Led staff training programs, enhancing team performance and fostering a positive work environment.
- Streamlined operational processes, improving efficiency and reducing service times significantly.
- Established vendor relationships, negotiating favorable terms to enhance product quality and pricing.
Assistant Food and Beverage Director
Westin Hotels and Resorts
Kansas City, MO
05.1977 - 10.1997
- Supported food and beverage operations by coordinating daily service schedules and staff assignments.
- Assisted in developing innovative menu offerings to enhance guest satisfaction and drive revenue.
- Collaborated with vendors to ensure timely supply deliveries and quality standards compliance.
- Trained and mentored junior staff on service excellence and operational procedures.
- Led cross-departmental initiatives to enhance overall dining experience for guests at the resort.
- Developed training programs focused on enhancing team performance and operational efficiency across departments.
Education
High School Diploma -
Northeast High School
Kansas City, MO06-1979
Skills
- Client communication
- Guest relations
- Menu development
- Table setting
- Food safety
- Team member development
Timeline
Banquet Coordinator/Floor Assistant
Maggiano's Little Italy
03.2022 - Current
Banquet Captain/Assistant Manager
Maggiano's Little Italy
06.2005 - 08.2021
General Manager
Colony Steak & Lobster Pot
03.1998 - 05.2005
Assistant Food and Beverage Director
Westin Hotels and Resorts
05.1977 - 10.1997
High School Diploma -
Northeast High School