MELVIN JOHNSON
Construction
Lehigh Acres,FL
Summary
Proven Shift Manager at K.F.C., adept in decision-making and customer service, significantly reduced workplace incidents by enforcing safety guidelines. Excelled in employee training and inventory control, enhancing team performance and efficiency. Skilled in cash handling and equipment troubleshooting, consistently ensuring operational excellence and cost reduction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Manager
K.F.C.
08.2020 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Line Assembler
Electric Components International
02.2022 - 12.2022
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
Wearhouse Clerk
H.E.B.
04.2013 - 01.2019
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
Service Manager
Boyd Refrigeration LLC.
01.2010 - 10.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
608 E.P.A. Universal - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
V.G.I.
Fort Worth, TX07.2002
A.A. - Liberal Arts And General Studies
Costal Bend Community College
Beeville, TX05.2002
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
Certification
E.P.A. 608.
Languages
German
Native or Bilingual
Timeline
Line Assembler
Electric Components International
02.2022 - 12.2022
Shift Manager
K.F.C.
08.2020 - 02.2024
Wearhouse Clerk
H.E.B.
04.2013 - 01.2019
Service Manager
Boyd Refrigeration LLC.
01.2010 - 10.2013
608 E.P.A. Universal - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
V.G.I.
A.A. - Liberal Arts And General Studies
Costal Bend Community College
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