MELVIN SIMPKINS
Baltimore,MD
Summary
Dynamic Shift Manager with a strong focus on customer service, employee training, and workplace safety. Proven success in implementing process improvements and enhancing team performance to drive operational efficiency.
Results-driven Shift Manager with over 8 years of experience in optimizing operations and training staff. Skilled in accurate money handling and decision-making, consistently achieving high customer satisfaction and operational excellence.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
25
25
years of professional experience
Work History
SHIFT MANAGER
FORMAN MILLS
Baltimore, MD
04.2017 - 01.2026
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced inventory management and reduced discrepancies.
- Coordinated scheduling to maintain adequate coverage during peak periods and special events.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction rates.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
CREW LEADER
Kona Grill
Baltimore, MD
02.2011 - 03.2017
- Supervised daily operations to ensure optimal team performance and service quality.
- Trained and mentored new crew members, fostering a collaborative work environment.
- Implemented process improvements to enhance efficiency in food preparation and service delivery.
- Coordinated inventory management, ensuring stock levels met operational needs without excess waste.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
CREW CHIEF
7 WEST BISTRO GRILLE
Baltimore, MD
09.2000 - 04.2011
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on food preparation techniques and safety protocols.
- Implemented inventory management strategies to reduce waste and optimize supply usage.
- Coordinated with kitchen staff to streamline meal preparation and enhance customer satisfaction.
Education
High School Diploma -
W.E.B DUBOIS HIGH SCHOOL
Baltimore, MDSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Training and mentoring
- Energetic and enthusiastic
- Punctual and reliable
Timeline
SHIFT MANAGER
FORMAN MILLS
04.2017 - 01.2026
CREW LEADER
Kona Grill
02.2011 - 03.2017
CREW CHIEF
7 WEST BISTRO GRILLE
09.2000 - 04.2011
High School Diploma -
W.E.B DUBOIS HIGH SCHOOL