Melvin Urena
Brooklyn
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Shift Leader
Tacobell
Brooklyn
09.2022 - Current
- Managed inventory levels and coordinated supplier orders for necessary supplies.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Monitored kitchen operations to maintain quality and consistency of food preparation.
- Implemented operational procedures to improve workflow and efficiency among staff.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted general manager with operations game plan and company initiatives implementation.
Team Member
Wingstop
Brooklyn
02.2019 - 11.2019
- Prepared food items according to Wingstop's recipes and quality standards.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Operated cooking equipment, ensuring safety and proper usage at all times.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Upheld high standards of productivity and quality in operations.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Assisted customers with menu selections and provided excellent service.
Home Health Aide
Ideal Home Health
Brooklyn
06.2017 - 08.2019
- Assisted clients with daily living activities and personal care routines.
- Monitored client health by checking vital signs and reporting changes.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe living environment for clients.
- Coordinated with healthcare professionals to follow care plans effectively.
- Assisted clients with medication management and adherence to schedules.
- Educated clients and families on health-related topics and resources available.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Recognized emergency situations and implemented appropriate procedures.
Education
TV Centro Carlos Diaz
Santiago , STSkills
- Food safety
- Cash handling
- Effective communication
- Safety compliance
- Issue resolution
- Production scheduling
Languages
Spanish
Native/ Bilingual
English
Elementary
Certification
- Food safety
Timeline
Shift Leader
Tacobell
09.2022 - Current
Team Member
Wingstop
02.2019 - 11.2019
Home Health Aide
Ideal Home Health
06.2017 - 08.2019
TV Centro Carlos Diaz