Melvin Walters III
Titan Machinery
Boone
22
years of professional experience
Skilled technician with 20+ years of experience in equipment repair, preventive maintenance, and customer service. Proven ability to diagnose complex issues, support field and service teams, and restore reliable machine performance. Focused on clear communication and fast issue resolution.
Work History
Technical Support Technician
2 Years 2 Months- Resolved telematics and connectivity problems for machine monitoring and remote support systems.
- Diagnosed equipment software and hardware issues, guiding technicians through accurate repair steps.
- Managed service tickets, documenting troubleshooting actions and resolutions for consistent support records.
- Configured diagnostic laptops, tablets, and shop tools for field and service department use.
- Trained team members on troubleshooting procedures, improving response consistency and equipment uptime.
Precision Specialist
13 Years 7 Months- Troubleshot systems to resolve equipment issues and escalated complex repairs.
- Collaborated with sales and service teams to support efficient delivery of customer solutions.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Service Technician
6 Years 3 Months- Performed preventative maintenance to reduce downtime and improve reliability.
- Diagnosed equipment failures and completed repairs on agricultural machinery.
- Inspected hydraulic, electrical, and mechanical systems for safe operation.
- Installed replacement parts and adjusted components to manufacturer specifications.
Education
High School Diploma
Skills
Technical troubleshooting
Software installation
Network connectivity
Remote desktop management
System optimization
Technical assistance
Documentation control
Expert problem solving
Analytical thinking
Attention to detail
Customer relations
Customer service
Timeline
Technical Support Technician
Titan Machinery
08.2024 - CurrentRead More
Precision Specialist
Heartland Ag Systems
01.2011 - 08.2024Read More
Service Technician
Heartland Agri Supply
10.2004 - 01.2011Read More
Ogden High School
High School Diploma
Read More