Melvina Vito
Kane,PA
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Dollar General
06.2017 - 12.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Created employee schedules to align coverage with forecasted demands.
Receptionist
Kane Hospital
06.2014 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Worked in Pain Management for Dr.Pengmedicre
- Audited patient accounts to identify discrepancies in billed services, correcting errors to ensure proper reimbursement.
- Assisted in maintaining HIPAA compliance, safeguarding patient information during the billing process.
- Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
- Reduced claim denials by meticulously reviewing and correcting billing data prior to submission.
- Maintained up-to-date knowledge of changing Medicare regulations and guidelines, ensuring accurate and compliant billing practices.
Education
Associate of Applied Science - Medical Office Management
Kaplan Career Institute - Boston
Boston, MASkills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
Timeline
Retail Store Manager
Dollar General
06.2017 - 12.2023
Receptionist
Kane Hospital
06.2014 - 06.2017
Associate of Applied Science - Medical Office Management
Kaplan Career Institute - Boston