Melvine Holley
Alexandria,VA
Summary
Proven leader in retail management with a track record of boosting sales and enhancing customer satisfaction at Wal-Mart Supercenter. Specializes in team supervision and retail operations, driving results through innovative strategies and a driven work ethic. Skilled in customer service and sales expertise, consistently achieving and surpassing sales targets.
*Store sales volume of 109 million.
*Oversee staff of 420 associates which include 22 hourly supervisors.
Overview
27
27
years of professional experience
Work History
Retail Sales Manager
Wal-Mart Supercenter
10.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Front End Manager
Wal-Mart Supercenter
09.2019 - 10.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Recorded financial transactions and performed account reconciliations.
General Merchandise Manager
Wal-Mart Supercenter
12.2016 - 08.2019
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
- Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
- Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
Assistant Manager
Wal-Mart Neighborhood Market
03.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Inventory Control Supervisor
Wal-Mart Supercenter
06.1997 - 03.2014
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
Education
High School Diploma -
I.C. Norcom High School
Portsmouth, VA06.1995
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Cash Handling
- Team Supervision
- Account Management
- Team Recruiting and Onboarding
Timeline
Retail Sales Manager
Wal-Mart Supercenter
10.2023 - Current
Front End Manager
Wal-Mart Supercenter
09.2019 - 10.2023
General Merchandise Manager
Wal-Mart Supercenter
12.2016 - 08.2019
Assistant Manager
Wal-Mart Neighborhood Market
03.2014 - 12.2016
Inventory Control Supervisor
Wal-Mart Supercenter
06.1997 - 03.2014
High School Diploma -
I.C. Norcom High School