Melvyn Abreu

customer service, gate assistance and ramp supervisor for copa airline.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to [Number] people on scheduled tours.
• Researched information on [Place] to provide accurate, detailed tours.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• creating experience and knowledge about everything especially of coffe

• Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
• Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
• Delivered effective safety debriefings to guests to promote safe environment.
• Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.