Melyanie Santana
Sorrento,FL
Summary
Proven team player and adept at customer service, I excelled at Party City by enhancing store visual appeal and fostering customer loyalty through exceptional service. Skilled in time management and problem-solving, I efficiently managed financial transactions and customer inquiries, contributing significantly to a positive shopping environment.
Overview
2
2
years of professional experience
Work History
Sales Associate/Cashier
Party City
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Keke's Breakfast Cafe
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Licensed Barber - Cosmetology
Hollywood Institute
Casselberry, FL05-2025
High School Diploma -
Mount Dora High School
Mount Dora, FL05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Limited Working
Timeline
Sales Associate/Cashier
Party City
10.2024 - Current
Hostess
Keke's Breakfast Cafe
05.2023 - Current
Licensed Barber - Cosmetology
Hollywood Institute
High School Diploma -
Mount Dora High School
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