Job Search Status
Open to workDesired start date: Immediately
Open To Work
Melynda Blevins
Chilhowie,VA
Work Preference
Summary
Hardworking professional with over 15 years of combined customer service, office administration, HR and account management experience. Highly self-motivated and comfortable in an ambiguous self-sufficient role, as well as one of team support and interaction. Engaging and personable with outstanding communication skills and a dedication to customer service.
Overview
25
25
years of professional experience
Work History
Customer Solutions Lead OpsTech IT Supply Chain
Amazon
05.2021 - 12.2025
- Apply math, analytical and statistical capabilities to understand supply and demand issues. Leverage SQL and other programming languages to carry out analysis, along with having high level Excel skills. Eliminate process gaps by providing training and support on policies and processes to aligned leadership and HR members.
- Support sourcing strategies, support cross-functional strategic sourcing teams, facilitate and assist the negotiation with suppliers, and execute contracts. Identify, achieve, and report on savings and value targets for sourcing activities.
- Own existing processes at the workflow level by maintaining records of day-to-day work and updating trackers or workflow tools. Write clear process flows and refine existing Standard Operating Procedures (SOPs).
Sr. HRA for VCS Consumer and SDS
Amazon
04.2020 - 05.2021
- Support top-level decision-making and strategy planning, forging productive relationships with aligned HR and Ops leadership and serving as key advocate for various personnel issues.
- Eliminate process gaps by providing training and support on policies and processes to aligned leadership and HR members.
- Compile and review audit data, identify gaps, and work with stakeholders to cascade necessary information out to appropriate teams.
SDS SWA Account Manager
Amazon
07.2019 - 04.2020
- Contributed to the launch and growth of the SWA Account Manager/Premium Support Agent space including training, guiding and mentoring new account managers.
- Astute in working across departments interfacing with members of the Amazon Shipping Network to drive long term improvement through first hand root cause analysis.
CSNA Resolution Specialist (DART)
Amazon
07.2018 - 07.2019
- Provided assistance, education, and coaching on conflict resolution for internal and external customers.
- Responded to customer inquiries on behalf of corporate executives including Amazon CEO, VPs, Directors, Legal, Public Relations and other Senior Leaders within the company.
- Communicated effectively with other departments in researching complaints and acted as a customer service resource.
SDS/Consumer Customer Service Representative VCS
Amazon
04.2017 - 06.2018
- Navigated multiple computer programs, tools and spreadsheets to assist customers with successful receipt of their packages.
- Provided phone, chat and email support to assist customers with online ordering, account maintenance and package delivery.
- Identified problems and issues and surfaced to the appropriate teams for resolution.
Account Manager
JewelPop Inc
01.2011 - 09.2016
- Provided constant and excellent level of support for over 50 stores throughout the states of Virginia and West Virginia.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Executive Assistant
Johnston Memorial Hospital
01.2009 - 01.2012
- Uploaded diagnostic images to PACS for burning to discs or electronic transmission to other medical facilities.
- Communicated among patients, medical staff and physician staff to obtain appropriate orders and records for diagnostic tests.
- Organized and maintained all time cards, filing, documentation, meetings and happenings within the Diagnostic Imaging Department.
Legal Assistant/Secretary/Office Manager
Law Office of John B. Coleman, Esq
01.2001 - 01.2009
- Drafted all forms of legal documentation and maintained all files and records.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed budgets, appointment scheduling, attorney and event itineraries and accounts to improve productivity initiatives.
Education
Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- HRIS/People Soft
- Microsoft applications
- ADP/MyTime/Kronos
- HIPPA and compliance
- Quickbooks and data entry
- Excellent verbal and written communication
- Recruitment
- Customer rapport
- Relationship building and management
- Territory Management
- Team Building
- Motivated
- Self-sufficient
Timeline
Customer Solutions Lead OpsTech IT Supply Chain
Amazon
05.2021 - 12.2025
Sr. HRA for VCS Consumer and SDS
Amazon
04.2020 - 05.2021
SDS SWA Account Manager
Amazon
07.2019 - 04.2020
CSNA Resolution Specialist (DART)
Amazon
07.2018 - 07.2019
SDS/Consumer Customer Service Representative VCS
Amazon
04.2017 - 06.2018
Account Manager
JewelPop Inc
01.2011 - 09.2016
Executive Assistant
Johnston Memorial Hospital
01.2009 - 01.2012
Legal Assistant/Secretary/Office Manager
Law Office of John B. Coleman, Esq
01.2001 - 01.2009
Criminal Justice
Southern New Hampshire University