Melyssa Evans
Garden Grove,CA
Summary
Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills.
Overview
12
12
years of professional experience
Work History
Dispatch Supervisor
Traffic Management Inc
03.2022 - 05.2024
- Executed daily KPI assessments, closely monitoring industry trends to streamline dispatch of over 200 traffic controllers and equipment.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Supervised team of 5 employees and provided training focused on maximizing overall performance.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Public Safety Dispatcher
California Highway Patrol
06.2021 - 02.2022
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Emergency Roadside Receive Specialist SRII and RTA assistant
AAA
07.2018 - 05.2021
- Assisted stranded motorists with dispatching tow trucks and arranging roadside assistance services
- Handled high volume of phone calls during peak times with professionalism and efficiency
- Managed stressful situations with calm demeanor and excellent problem-solving skills
- Provided exceptional customer service by ensuring timely response and follow-up to customer inquiries.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Bartender & Server
California Pizza Kitchen
04.2015 - 07.2018
- Multitasking while maintaining ability to work in fast-paced and stressful environments.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - Sociology, Deviance and Social Control
California State University, Long Beach
2016
Skills
- Tracking of man hours
- Dispatch Coordination
- Data Entry
- Customer Relations
- Records Maintenance
- Schedule Management
- Schedule Coordination
- Critical Thinking
- Multitasking
- Proficiency in Excel, Word, PowerPoint, CLETS, and CERT
Affiliations
- California State University, Long Beach Alumni
- CSULB Women's Rugby
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsTimeline
Dispatch Supervisor
Traffic Management Inc
03.2022 - 05.2024
Public Safety Dispatcher
California Highway Patrol
06.2021 - 02.2022
Emergency Roadside Receive Specialist SRII and RTA assistant
AAA
07.2018 - 05.2021
Bartender & Server
California Pizza Kitchen
04.2015 - 07.2018
Bachelor of Arts - Sociology, Deviance and Social Control
California State University, Long Beach
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