Melyssa Mefford
Blacklick,OH
Summary
Professional with strong background in strategic support and operational efficiency. Skilled in project management, data analysis, and problem-solving. Demonstrates unwavering commitment to team collaboration and achieving results. Known for reliability, adaptability, and strong interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Key Associate
Hollywood Feed
01.2025 - Current
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Salon Manager
Designer Paws Salon
02.2024 - 01.2025
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Scheduled employees to maintain adequate coverage during business hours.
- Created value add services utilizing AI to enhance pet photos to increase customer retention & increased revenue.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Process Manager
Liberty Mutual Insurance
01.2023 - 09.2023
- Led Claims Cycle Time workshop with leadership that resulted in 50% cycle time reduction and cost avoidance of $5m.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Reduced production costs through the optimization of resources and the elimination of waste.
- Delivered consistent process improvements through the utilization of data-driven decision-making methods.
- Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
- Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
Operational Excellence Senior Lead
Liberty Mutual/State Auto Insurance
01.2020 - 01.2023
- Overhauled a highly manual print/mail operations team that reduced mandatory overtime and created a digital option during a pandemic.
- Created efficiency savings of 15,534 hours in 1 year.
- Performed vendor billing analysis to identify mistakes and overages resulting in $120,000 savings annually.
- Led cross-functional teams to achieve departmental goals, fostering collaboration and teamwork.
- Collaborated with stakeholders across different departments to align objectives, streamline efforts, and enhance overall organizational effectiveness.
- Evaluated new technologies or tools for potential integration into existing processes, assessing their benefits against any associated risks.
- Enhanced operational efficiency by streamlining processes and implementing innovative solutions.
Operations Analyst
Grange Mutual Casualty Company
04.2016 - 12.2019
- Led project to automate a highly manual process for vehicle reporting, reducing the TAT from 1 week to 1 day.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Created and managed operational databases to store and track data and maintain accurate information.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Developed first RPA efficiency within organization
Executive Assistant
Grange Mutual Casualty Company
01.2011 - 03.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
Education
High School Diploma -
Dublin Coffman Highschool
Dublin, OH05.1994
Skills
- Microsoft Suite
- Salesforce
- Process mapping
- Report generation
- Workflow Analysis
- Process automation
- Project requirements
- Business process reengineering
- Operational objectives
- Value stream mapping
- Cross-functional team leadership
Certification
- Six Sigma Certification
- Microsoft Certified, (Greenbelt, Moresteam Univerisyt)
- 365 Fundamentals – Microsoft.
Timeline
Key Associate
Hollywood Feed
01.2025 - Current
Salon Manager
Designer Paws Salon
02.2024 - 01.2025
Process Manager
Liberty Mutual Insurance
01.2023 - 09.2023
Operational Excellence Senior Lead
Liberty Mutual/State Auto Insurance
01.2020 - 01.2023
Operations Analyst
Grange Mutual Casualty Company
04.2016 - 12.2019
Executive Assistant
Grange Mutual Casualty Company
01.2011 - 03.2016
High School Diploma -
Dublin Coffman Highschool
- Six Sigma Certification
- Microsoft Certified, (Greenbelt, Moresteam Univerisyt)
- 365 Fundamentals – Microsoft.
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