Summary
Overview
Work History
Education
Skills
Timeline
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Melyssa Patton

Phoenix,AZ

Summary

Highly skilled customer service representative with a strong focus on active listening and analytical problem-solving who demonstrates a commitment to enhancing customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to foster loyalty.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Upgrade Inc.
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, increasing loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and company.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

State of Arizona
03.2023 - 10.2023
  • Maintained customer accounts and recorded account information
  • Oversaw customer financial accounts and processed customer adjustments
  • Offered product recommendations or services to customers based on their needs and preferences
  • Followed communication guidelines, policies, and procedures
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Republic Services
12.2019 - 03.2023
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.

Sales Associate

Macy's
08.2018 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Team Lead

Market Source
01.2016 - 02.2018
  • Supported team manager and performed management duties when manager is absent or out of office
  • Managed inventories and stock, including keeping detailed records of inventory use and sales, and advised management on orders where necessary
  • Provided encouragement to team members by communicating team goals and identifying areas for new training or skill checks
  • Assisted management with hiring processes and new team member training
  • Answered team member questions, helped with team member problems, and oversaw team member work for quality and guideline compliance
  • Communicated deadlines and sales goals to team members.

Education

Diploma -

Culver City High School
Culver City, CA
01.2010

Skills

  • MS EXCEL
  • MS OUTLOOK
  • MS POWERPOINT
  • MS WORD
  • OUTLOOK
  • POWERPOINT
  • Google Docs
  • Salesforce
  • Customer Service
  • Active Listening

Timeline

Customer Service Representative

Upgrade Inc.
11.2023 - Current

Customer Service Representative

State of Arizona
03.2023 - 10.2023

Customer Service Representative

Republic Services
12.2019 - 03.2023

Sales Associate

Macy's
08.2018 - 01.2020

Team Lead

Market Source
01.2016 - 02.2018

Diploma -

Culver City High School

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Melyssa Patton