Melyssa Wells
Washington Court House
Summary
Results-driven professional with extensive experience in hospitality and retail. Adept at improving customer loyalty through exceptional communication and personalized service, while effectively managing operations and training staff to uphold service excellence.
Overview
34
34
years of professional experience
Work History
Front Desk Agent
Deer Creek Lodge & Conference Center
Mt. Sterling, Ohio
06.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and maintained accurate room inventory using property management software.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Monitored lobby area for cleanliness and organization, enhancing guest experiences.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
- Processed billing and payments accurately, maintaining financial records with attention to detail.
- Implemented feedback mechanisms to gather guest insights, contributing to service improvements.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Retail Assistant Manager
Costumes For All Occasions
Washington Court House, OH
09.1992 - Current
- Led team in daily store operations, enhancing customer service standards and operational efficiency.
- Mentored junior staff on product knowledge and sales techniques, fostering a collaborative work environment.
- Implemented inventory management systems to streamline stock replenishment and reduce discrepancies.
- Developed training programs for new hires, improving onboarding processes and employee retention rates.
- Coordinated promotional events, increasing foot traffic and elevating brand visibility within the community.
- Evaluated team performance regularly, providing constructive feedback to drive individual and group improvements.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.
- Developed and implemented strategies to increase sales and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pharmacy Technician
Walgreens, CVS Pharmacy, Fayette County Memorial Hospital
Washington Court House, OH
10.2003 - 07.2023
- Dispensed medications accurately while adhering to safety and regulatory standards.
- Assisted pharmacists in managing inventory and ensuring proper stock levels.
- Trained new pharmacy technicians in operational procedures and customer service protocols.
- Conducted medication reconciliation to enhance patient safety and minimize errors.
- Collaborated with healthcare providers to ensure optimal patient outcomes through effective communication.
- Led initiatives for staff development, enhancing team performance and service quality.
- Monitored compliance with state and federal regulations, ensuring pharmacy operations met all legal requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Education
Pharmacy Technician Certificate - Pharmacy Technician
Columbus State Community College
Columbus, OH06-2003
Skills
- Customer service
- Problem-solving skills
- Time management
- Hospitality service expertise
- Reservation systems
- Microsoft office
- Sales expertise
- Credit and cash payments
- Oral and written communications
- Listening skills
- Marketing
- Automated telephone systems
Timeline
Front Desk Agent
Deer Creek Lodge & Conference Center
06.2024 - Current
Pharmacy Technician
Walgreens, CVS Pharmacy, Fayette County Memorial Hospital
10.2003 - 07.2023
Retail Assistant Manager
Costumes For All Occasions
09.1992 - Current
Pharmacy Technician Certificate - Pharmacy Technician
Columbus State Community College