MEMBE MALANGA
bussiness owner
Cuyahoga Falls,OH
Summary
Proven leader and adept small business operator, I significantly enhanced service quality and customer satisfaction at my own enterprise, leveraging skills in financial management and interpersonal communication. At Community Organization For Parents And Youth, I excelled in planning and execution, contributing to impactful community events. My background also includes expertise in business marketing and a track record of fostering strong vendor relations. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
5
5
years of professional experience
Work History
Small Business Owner
02.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Work Study Student
Group of Classmates
03.2018 - 05.2020
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Volunteer
Community Organization For Parents And Youth
10.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Intern
Personal Project
01.2024 - 03.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Recruiting Agent
Agent Recuiter
03.2023 - 12.2023
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Amazon, Akron OH
delivery
Akron, OH
02.2020 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
North High School
Akron, OH05.2020
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Financial Management
- Staff hiring
- Financial Planning
Languages
English
Swahili
French
Work Preference
Work Type
Full TimeContract WorkPart TimeLocation Preference
RemoteOn-SiteImportant To Me
4-day work weekPaid time offTeam Building / Company RetreatsWork from home optionFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsTimeline
Intern
Personal Project
01.2024 - 03.2024
Recruiting Agent
Agent Recuiter
03.2023 - 12.2023
Small Business Owner
02.2022 - Current
Volunteer
Community Organization For Parents And Youth
10.2021 - Current
Amazon, Akron OH
delivery
02.2020 - 11.2022
Work Study Student
Group of Classmates
03.2018 - 05.2020
High School Diploma -
North High School