Memory Hoag-Raver
Big Bear,CA
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
10
10
years of professional experience
Work History
Concession Supervisor
Levy Restaurants
05.2023 - 08.2024
- Coordinated concession team, food preparation and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
Banquet Captain/Lead Bartender
Holiday Inn Big Bear
11.2014 - 03.2023
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions for [300]person event.
- Interpreted instructions to schedule and set up events to client specifications.
Education
GED -
ROP Orange County CA
Anaheim, CA01.2000
Skills
- Customer Inquiries
- Guest Experiences
- Customer Satisfaction
- Customer Needs Assessments
- Waste Reduction
- Customer Interaction
- Customer Loyalty
- Food Prep
- Conflict Resolution
- Employee Performance Evaluations
- Guest Relations
- Quality Control and Improvement
- Liquor Law Compliance
- Motivational Leadership
- Catering Services
- Train Employees
- Monitoring Food Preparation
- Teamwork and Collaboration
- Counting Money
- Merchandise Stocking and Replenishing
- Inventory Accuracy
- Serve Customers
- Maintaining Safety Practices
- Food and Beverage Service
Timeline
Concession Supervisor
Levy Restaurants
05.2023 - 08.2024
Banquet Captain/Lead Bartender
Holiday Inn Big Bear
11.2014 - 03.2023
GED -
ROP Orange County CA
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