Memphis DeLoma

- Cashering

Handled customer transactions, questions, and customer complaints with excellent customer service while ensuring a clean store and positive experience.

- Production

Produced clothing, shoes, wares, linens, books, and media, ensuring the store is constantly filled with new, sellable merchandise, while maintaining a clean workspace.

- Store Lead

Communicated with management throughout the shift while supervising all employees, ensuring tasks are completed to standard while assigning new tasks. In addition, ensuring the store is fully stocked in all areas, handling customer complaints and questions, helping coworkers when needed, and training new hires while creating a positive, comfortable atmosphere.

- Financial Responsibilities

Handled cash/POS, prepared cash deposits for management, and opened/closed the tills to standard.

- Shift Management

Oversaw daily operations during shift, including assigning tasks, monitoring the team’s performance, and ensuring all tasks are completed to standard.

- Team Leadership

Led the team by assigning tasks, providing guidance and support, and addressing any issues impacting the team’s work quality. In addition, assisted in the training of new hires.

- Customer Service

Maintained excellent customer service by ensuring a positive experience, and resolving customer complaints in a positive manner.

- Responsibilities

Handled cash register/POS, and prepared cash deposits. Made Crumbl’s weekly lineup, and processed orders, balled dough, and topped desserts. In addition, took inventory, ensured product quality throughout the shift, communicated with management, and completed all opening/mid/closing tasks to standard.