Sabrina Acosta

Core Competencies

• Operational Excellence: Daily Store and OPD Readiness, Labor Optimization, Checkout Streamlining.
• Financial Acumen: P&L Deep Dives, Budgeting, Shrink Reduction, Sales Growth.
• Leadership: Mentoring Hourly/Salaried Managers, Team Scheduling, Performance Management.
• Customer Centricity: NPS Improvement, CX Strategy, Community Outreach.
• Merchandising: Seasonal Relevance, Inventory Management, Feature Planning.
• Digital Branding: MySocial Market Champion, Digital Transformation.

Professional Experience

Operational Leadership & Strategic Management

• Oversee daily store operations, ensuring 100% "ready for business" standards are met consistently to provide a seamless shopping experience.
• Deep dive into P&L statements to identify cost-saving opportunities, resulting in sustained profitability.
• Controlled shrink reductions by implementing rigorous inventory protocols and training staff on asset protection best practices.
• Streamlined the checkout process, reducing wait times and improving frontend efficiency through labor reallocation, technology adoption, and CX reporting.

Sales & Merchandising

• Boosted total store sales by analyzing store
• trends and executing aggressive merchandising strategies.
• Ensured seasonal relevance across all departments, coordinating impactful feature displays and maintaining high in-stock levels.
• Leveraged strong merchandising skills to optimize product placement, driving impulse buys and increasing average basket size.

Customer Experience & Community

• Driven by CX and NPS metrics, implementing feedback loops that improved store ranking within the market.
• Served as Market Champion for MySocial, leading digital engagement strategies to enhance brand presence and community connection.
• Acted as Market Champion for Children’s Miracle Network, coordinating large-scale fundraising efforts and strengthening community ties.
• Partnered with Metro Police Department and Las Vegas Fire Department to host large-scale community events and facilitate essential donations.

Team Development & Efficiency

• Developed and mentored a diverse team of hourly and salaried managers, creating a robust talent pipeline for future promotions.
• Coordinated complex team schedules, utilizing data-driven insights to optimize labor efficiency while ensuring full operational coverage.
• Fostered a culture of accountability and high performance, aligning team goals with corporate KPIs.