Memuna Jalloh
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tenerity
Columbus, OH
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
CMH Clear
09.2020 - 02.2023
- Consistently followed strict security procedures to ensure the safety of airline passengers and CLEAR members, while providing exceptional customer service
- Proactively engaged with travelers and effectively communicated the benefits of CLEAR membership, resulting in increased enrollments
- Maintained adherence to all security and safety guidelines, policies, and procedures at all times, contributing to a safe and secure airport environment
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Operations Specialist
Addeco
10.2020 - 12.2022
- Facilitated seamless wire transfer requests for clients by providing expert assistance over the phone
- Processed and approved client wire service requests, ensuring accuracy and compliance with company policies and procedures
- Worked closely with implantation advisors to streamline document completion and improve efficiency in operations
Customer Care Representative
Spectrum
10.2019 - 06.2021
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
- Handled an average of 50+ inbound/outbound calls daily to ensure rapid responses and facilitated resolution of complaints and issues raised via email, resulting in 22% increased customer retention
Education
High School Diploma -
Horizon Science Academy
06.2018
Skills
- Microsoft Office Proficiency
- Google Suite
- Administrative Support
- Excel
- Inbound Customer Service
- Customer Service and Assistance
- Customer Satisfaction
- Detail Oriented
- Exceptional Communicator
Timeline
Customer Service Representative
Tenerity
07.2023 - Current
Operations Specialist
Addeco
10.2020 - 12.2022
Sales Associate
CMH Clear
09.2020 - 02.2023
Customer Care Representative
Spectrum
10.2019 - 06.2021
High School Diploma -
Horizon Science Academy