Mende Miloshevski
Brooklyn,NY
Summary
Dynamic and proactive hospitality professional with extensive experience at Castell's, excelling in high-volume dining environments. Proven ability to train teams, enhance guest satisfaction, and drive sales through exceptional service and wine pairing expertise. Known for a warm and cool composure under pressure, consistently achieving customer loyalty and project success.
Overview
9
9
years of professional experience
Work History
Captan
Castell's
Brooklyn, NY
09.2024 - Current
- Trained servers on order management, food service quality and how to build rapport with guests. Welcomed and greeted guests before presenting special menu items to clients. Led team of servers to consistently meet customer service and sales targets. Monitored server performance and provided feedback to enhance server delivery. Cultivated guest satisfaction and loyalty through consistent commitment to quality service. Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction.
Server
Dsn beach club, Teva
Deal, NJ
05.2024 - 09.2024
- Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits.
Server
Cafe Bubamara
Clifton, NJ
04.2022 - 03.2024
- Displayed enthusiasm and knowledge about restaurant's menu and
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to customers.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Ciflik Winary
Bitola, Macedonia
11.2016 - 01.2022
- Trained servers on order management, food service quality and how to build rapport with guests. Welcomed and greeted guests before presenting special menu items to clients. Led team of servers to consistently meet customer service and sales targets. Monitored server performance and provided feedback to enhance server delivery. Cultivated guest satisfaction and loyalty through consistent commitment to quality service. Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction
Server
Avenue Le Club
Longbranch, NJ
04.2016 - 10.2016
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Pharmaceutical Medicine
Osmu Dr Jovan Kalauzi
Macedonia09-2019
Skills
- Liquor, Wine and Food Service knowledge
- High-Volume Dining
- Wine Pairings
- Team Player
- Warm and Friendly
- High Energy and Stamina
- Cool Under Pressure
- Proactive
Languages
English
Full Professional
Macedonian
Full Professional
Serbian
Full Professional
Croatian
Full Professional
Timeline
Captan
Castell's
09.2024 - Current
Server
Dsn beach club, Teva
05.2024 - 09.2024
Server
Cafe Bubamara
04.2022 - 03.2024
Server
Ciflik Winary
11.2016 - 01.2022
Server
Avenue Le Club
04.2016 - 10.2016
Bachelor of Science - Pharmaceutical Medicine
Osmu Dr Jovan Kalauzi