Mendeza Henderson
Pottstown,PA
Summary
Dynamic and highly reliable professional with extensive experience in customer service and brand operations, notably at Victoria’s Secret. Proven ability to streamline processes and enhance efficiency while delivering exceptional service. Skilled in cash register operations and suggestive selling, fostering loyal clientele through effective communication and a positive attitude.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
8
8
years of professional experience
Work History
Bartender
Black Horse Tavern
Plymouth Meeting, PA
08.2025 - Current
- Crafted and served cocktails according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Assisted customers in selecting beverages, providing recommendations based on taste preferences.
- Managed cash register operations, processing payments accurately and efficiently.
- Collaborated with kitchen staff to synchronize drink orders with food service for optimal customer experience.
- Developed seasonal cocktail menus, incorporating local ingredients to attract diverse clientele.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Brand Operations Manager
Victoria’s Secret
King of Prussia, PA
03.2020 - 03.2022
- Streamlined brand operations processes to enhance efficiency and reduce turnaround time.
- Implemented inventory management systems, optimizing stock levels across multiple locations.
- Coordinated cross-functional teams to develop and execute promotional campaigns aligned with brand strategy.
- Analyzed sales data to identify trends, informing strategic decisions for product launches and marketing initiatives.
Sales Associate
McDonald's
Lansdale, PA
01.2018 - 05.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently to process transactions and handle cash accurately.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Assisted in training new employees on operational procedures and customer engagement techniques.
Bartender/ Server
Grub Burger
North Wales, PA
02.2018 - 03.2020
- Crafted cocktails and mixed beverages according to established recipes and customer preferences.
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
Education
High School Diploma -
North Penn High School
Lansdale, PASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Menu memorization
- Suggestive selling
- Alcohol awareness
- Food service
Timeline
Bartender
Black Horse Tavern
08.2025 - Current
Brand Operations Manager
Victoria’s Secret
03.2020 - 03.2022
Bartender/ Server
Grub Burger
02.2018 - 03.2020
Sales Associate
McDonald's
01.2018 - 05.2020
High School Diploma -
North Penn High School