Mendy Lazo- Tamay
Baltimore,MD
Summary
Proactive Food and Beverage Cashier with extensive experience fostering community-focused dining experiences and supporting team efficiency. Skilled in bilingual customer service, point-of-sale systems, and inventory management. Known for high guest satisfaction, cultural adaptability, and delivering efficient, friendly service in high-traffic environments.
Overview
3
3
years of professional experience
Work History
Food and Beverage Cashier
Mystic Burrito
01.2023 - 06.2024
- Fostered a community-focused dining experience, building rapport with regular guests, including local first responders and community groups.
- Supported team efficiency by training new staff on best practices for customer service and order accuracy, improving speed and service quality.
- Leveraged bilingual skills to create an inclusive environment for Spanish-speaking guests, receiving positive feedback and driving repeat business.
Food and Beverage Cashier
Avenue Sushi
01.2022 - 12.2022
- Maintained high guest satisfaction scores by offering tailored menu recommendations and creating a welcoming dining atmosphere.
- Efficiently processed payments and managed inventory to improve order management.
- Enhanced cultural awareness and adaptability by serving a diverse clientele, providing attentive, bilingual support to Spanish-speaking customers.
Concession Stand Attendant
Oriole Park at Camden Yards
05.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Delivered high-quality customer service to over 500 guests per game, ensuring quick and accurate order fulfillment in a fast-paced environment.
- Recognized by supervisors for consistently maintaining a positive attitude and assisting guests promptly, even during high-demand periods.
- Developed strong interpersonal skills by engaging with diverse customers, actively seeking feedback to improve their park experience.
Education
No Degree - Business Administration
Towson University
Baltimore, MD06-2027
High School Diploma -
Baltimore City College
Baltimore, MD06-2023
Skills
- Languages: Fluent in Spanish and English; proficient in cross-cultural communication
- Customer Service: Skilled in delivering high-quality, guest-centered service in high-traffic environments, with a strong focus on empathy, efficiency, and satisfaction
- Technical Skills: Proficient in point-of-sale systems and inventory management, with a strong attention to detail and organization
Objective
Driven Business Administration student aiming to gain and apply essential life skills through hands-on workplace experience, with a commitment to learning from others and sharing knowledge through a “see one, learn one, teach one” approach. Passionate about fostering a collaborative environment where skills are developed and shared to create lasting value.
Timeline
Food and Beverage Cashier
Mystic Burrito
01.2023 - 06.2024
Food and Beverage Cashier
Avenue Sushi
01.2022 - 12.2022
Concession Stand Attendant
Oriole Park at Camden Yards
05.2021 - 12.2021
No Degree - Business Administration
Towson University
High School Diploma -
Baltimore City College
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