Mene Tlas
Seattle
Summary
Community health professional with extensive experience serving low-income, immigrant, and unhoused populations in healthcare-adjacent settings. Skilled in translating complex medical and social service systems into clear, culturally responsive communication. Experienced in cross-functional collaboration, outreach material development using Canva, and engaging diverse audiences through accessible messaging. Seeking to leverage frontline healthcare insight and strong writing skills in a Marketing Communications role supporting mission-driven community health initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist (CSS)
Downtown Emergency Service Center (DESC)
Seattle, WA
01.2025 - Current
- Provide trauma-informed case management and mental health support to tenants living with disabilities and experiencing chronic homelessness.
- Designed and produced outreach materials, group flyers, and informational resources using Canva to promote community programming and increase participation.
- Created engaging written content for client communications and internal updates, ensuring clarity, cultural responsiveness, and alignment with organizational goals.
- Coordinated and promoted group programming (e.g., educational and wellness events), managing scheduling, messaging, and participant engagement.
- Develop and maintain Integrated Service Plans (ISPs) in collaboration with tenants, case managers, and external providers to promote housing stability.
- Coordinate interdisciplinary care among internal DESC staff, clinical teams, and outside agencies to ensure continuity of services.
- Support tenants in maintaining safe, sanitary housing conditions through hands-on assistance, skill-building, and coordination with caregivers.
- Intervene in crises using de-escalation and harm-reduction strategies while upholding lease compliance and building safety.
- Organize community meetings, tenant activities, and therapeutic groups to foster engagement and community cohesion.
Lead Shelter Support Staff
Central Arizona Shelter Services (CASS)
Phoenix, AZ
05.2023 - 09.2024
- Supervised shelter staff to ensure compliance with safety protocols and shelter guidelines.
- Managed crises and de-escalated conflicts using trauma-informed and client-centered approaches.
- Delegated and oversaw daily operations while maintaining a supportive and organized environment for both clients and staff.
- Supported individuals experiencing homelessness, mental illness, disabilities, and substance use challenges with compassion and professional boundaries.
- Coordinated outreach events and collaborated with community partners; contributed to the annual Point-in-Time (PIT) Count.
- Completed documentation and client tracking in HMIS; assisted in case management and service coordination.
Shelter Support Staff
Central Arizona Shelter Services (CASS)
03.2023 - 05.2023
- Assisted clients in accessing resources and meeting daily needs.
- Maintained shelter cleanliness and order; completed client intakes in HMIS.
- Provided direct crisis intervention and de-escalation support.
Lead Student Supervisor & Hiring Manager
University of Montana Fitness & Recreation Center
Missoula, MT
12.2021 - 01.2023
- Supervised and trained a team of 21 student employees, managing scheduling and operational coverage.
- Conducted interviews, onboarding, and performance feedback for new staff.
- Ensured safety and facility compliance through regular inspections and emergency response.
- Delivered exceptional customer service and conflict resolution support.
Education
Bachelor of Arts - Spanish
University of Montana – Missoula
Missoula, MT12.2022
Skills
- Technical: Canva, Microsoft Office Suite, Google Workspace
- Clinical & Professional: Trauma-Informed Care, Crisis Intervention, De-escalation, Case Management, Housing Navigation, Harm Reduction, Client Engagement
- Leadership: Staff Training & Mentorship, Team Coordination, Documentation Oversight, Service Planning
- Languages: Fluent in English and Spanish (reading, writing, speaking, comprehension)
- Personal Strengths: Empathetic, Calm Under Pressure, Culturally Responsive, Excellent Communicator, Team-Oriented
Certification
Agency Affiliated Counselor (AAC) — Washington State (Active/Eligible)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clinical Support Specialist (CSS)
Downtown Emergency Service Center (DESC)
01.2025 - Current
Lead Shelter Support Staff
Central Arizona Shelter Services (CASS)
05.2023 - 09.2024
Shelter Support Staff
Central Arizona Shelter Services (CASS)
03.2023 - 05.2023
Lead Student Supervisor & Hiring Manager
University of Montana Fitness & Recreation Center
12.2021 - 01.2023
Bachelor of Arts - Spanish
University of Montana – Missoula