Menuka Dahal
Garland,TX
Summary
Results-driven professional with a strong background in customer service and front desk operations. Expertise in improving service efficiency and resolving customer issues to promote high satisfaction. Eager to contribute to a dynamic team environment. Dedicated customer service representative skilled in problem resolution, communication, and teamwork. Committed to enhancing customer satisfaction and fostering collaborative work environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sanchar finance
Pokhara, Gandaki
03.2022 - 03.2023
- Collaborated with team members to improve service and efficiency.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front Desk Receptionist, College Office
Shining Star Boarding School
Pokhara, Gandaki
02.2021 - 12.2021
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for parents and staff meetings efficiently.
- Maintained student records and updated information in the database.
- Assisted in organizing school events and activities for students.
- Coordinated communication between teachers, parents, and administration.
Education
High School Diploma -
Shining Star Secondary Boarding School
Pokhara, Napal03-2022
Associate of Science - Nursing Administration
Richland College
Dallas, Texas, TXSkills
- Customer service
- Appointment scheduling
- Record management
- Event coordination
- Team collaboration
- Communication skills
- Problem resolution
- Time management
- Interpersonal skills
- Detail orientation
- Analytical and critical thinking
- Public speaking
- Troubleshooting
Accomplishments
I have been awarded as a honored student in Dallas College
Timeline
Customer Service Representative
Sanchar finance
03.2022 - 03.2023
Front Desk Receptionist, College Office
Shining Star Boarding School
02.2021 - 12.2021
High School Diploma -
Shining Star Secondary Boarding School
Associate of Science - Nursing Administration
Richland College