Meoisha Burrage
Chicago,IL
Summary
Results-driven Guest Experience Manager recognized for productive and efficient task completion. Specializes in customer service management, operational improvement, and team leadership to elevate guest satisfaction levels. Excels in communication, problem-solving, and adaptability, ensuring positive outcomes in diverse hospitality settings.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Guest Experience Manager Night Auditor
Club Quarters Hotel
Chicago, IL
05.2021 - 05.2026
- Implemented guest experience initiatives to enhance overall visitor enjoyment.
- Oversaw guest feedback collection to improve service quality and satisfaction levels.
- Managed guest check-in and check-out processes for smooth arrivals and departures.
- Trained new team members on customer service standards and hotel procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Collaborated with other departments to streamline operations and enhance guest services.
- Developed strategic partnerships with local businesses in order to provide added value for customers.
Assistant Manager
Walgreens
Chicago, IL
01.2014 - 06.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted staff performance evaluations to support employee development.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Collaborated with management to develop store policies and procedures.
- Monitored sales trends to identify opportunities for improvement in service delivery.
- Implemented promotional displays to enhance product visibility in-store.
Dental Assistant Intern
Christian Community Health Center
Chicago, IL
01.2012 - 12.2012
- Provided chair side assistance to the dentist during a variety of dental procedures.
- Assisted dental professionals during patient examinations and procedures.
- Prepared and sterilized dental instruments and equipment for use.
- Implemented infection control protocols to maintain a safe environment for patients.
- Maintained patient records and updated medical histories accurately.
- Scheduled appointments and managed front desk operations efficiently.
Education
Unknown - Business Administration
Illinois Health Careers
01.2013 - 08.2013
Dunbar Vocational High School
Chicago, ILSome College (No Degree) - Business Administration
Kennedy King College
Chicago, ILSkills
- SKILLS Quick learner and problem solver Proficient with POS systems Proficient with MS Office Excellent communication skills and active listener Strong leadership qualities Hard-working with friendly demeanor
- Customer service management
Timeline
Guest Experience Manager Night Auditor
Club Quarters Hotel
05.2021 - 05.2026
Assistant Manager
Walgreens
01.2014 - 06.2022
Unknown - Business Administration
Illinois Health Careers
01.2013 - 08.2013
Dental Assistant Intern
Christian Community Health Center
01.2012 - 12.2012
Dunbar Vocational High School
Some College (No Degree) - Business Administration
Kennedy King College