Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Merajunnisa Syeda

Rosenberg,TX

Summary

Dynamic Training Manager with a proven track record at Alight Solutions, specializing in training program development and employee onboarding. Expertise in multimedia content creation and coaching drives operational efficiency while enhancing team performance through innovative learning solutions. Committed to continuous improvement by leveraging data analysis for optimized training effectiveness. Recognized for strong skills in evaluating training needs and implementing effective program management strategies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CC Operations Training Manager

Alight Solutions
The Woodlands, TX
11.2019 - Current
  • Identified opportunities for cost savings by analyzing current operational training methods and suggesting alternative approaches.
  • Generated various materials to support operational training sessions.
  • Coordinated with external vendors to provide necessary resources for successful completion of operation trainings.
  • Analyzed data from past operations trainings to determine areas that need further development or improvement.
  • Developed and implemented a comprehensive operations training program to ensure efficient onboarding of new employees, with instructional materials such as presentations, scenarios, videos, simulations, and online courses.
  • Organized and coordinated training sessions for new employees.
  • Provided coaching and mentorship programs for the fellow team members.
  • Researched emerging trends in corporate learning solutions and technologies.
  • Evaluated instructor performance during classes and provided feedback as needed.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Roleplayed various scenarios with teams to build confidence in handling situations.

Sr. Specialist Manager

Target Corporation
Minneapolis, MN
03.2017 - 11.2019
  • Maintained accurate records of all collection activities in accordance with local laws.
  • Analyzed customer payment trends and developed strategies to reduce overdue accounts.
  • Conducted onboarding sessions to orient new team members about company policies and procedures.
  • Designed and developed training materials for new employees in the organization.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.

Quality Analyst

Amazon
Seattle, WA
10.2016 - 03.2017
  • Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
  • Assisted in the development of Quality Assurance procedures and protocols.
  • Provided thorough documentation on all quality control activities and results.
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.

Education

Master of Science - Computer Science And Engineering

Osmania University
India
09-2016

Bachelor of Science - Information Technology

JNTU
India
03-2014

Skills

  • Quality assurance
  • Coaching and mentorship
  • Employee onboarding: new-hire onboarding
  • Training program development
  • Performance evaluation
  • Training delivery
  • Learning management systems
  • E-learning development
  • Multimedia content creation
  • Leadership training
  • Certified professional human resource management

Certification

  • SharePoint, LeavePro, SmartStart, Saviynt, Cornerstone LMS.
  • Workday, Peoplesoft/HRIS, MS Office
  • Certified Professional in Learning and Performance (CPLP)
  • Certified Training and Development Professional (CTDP)
  • Certified Training Manager (CTM)

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Arabic
Native/ Bilingual
Punjabi
Native/ Bilingual
Telugu
Native/ Bilingual

Timeline

CC Operations Training Manager

Alight Solutions
11.2019 - Current

Sr. Specialist Manager

Target Corporation
03.2017 - 11.2019

Quality Analyst

Amazon
10.2016 - 03.2017

Master of Science - Computer Science And Engineering

Osmania University

Bachelor of Science - Information Technology

JNTU

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Merajunnisa Syeda