Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dispatcher Manager
Happy Transportation LLC
10.2021 - Current
Created agendas, meeting notes and other documents to enhance collaborative process
Received and routed incoming calls and correspondence to promote timely communication
Processed accurate payroll for 15 staff and submitted direct deposits with
QuickBooks
Maintained organized filing system of paper and electronic documents
Coordinated communications, including taking calls, responding to emails
Managed customer accounts and invoicing.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Monitored vehicle locations to coordinate timely arrivals.
Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Secretary
Priority Freight and Logistics Corp LLC
04.2019 - 12.2021
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Maintained daily report documents, memos and invoices.
Maintained office supplies inventory by checking stock and ordering new supplies.
Entered data into system and updated customer contacts with information to keep records current.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Intern
CGTV.LA
12.2020 - 12.2020
Memorized basic scripts and dialogue for television appearances
Entertained guests while simultaneously arranging and improvising popular music based on audience reactions
Worked closely with directors, fellow performers, and writers to identify and perfect optimal performance techniques.
Participated in workshops and presentations related to projects to gain knowledge.
Evaluated staff performance and provided coaching to address inefficiencies.
Education
No Degree - Esthetics
The Beauty Institute
Stroudsburg
01.2024
Associate of Arts - Multidisciplinary Studies
The Pennsylvania State University | State College
State College, PA
08.2023
Certificate - Real Estate
NEPA Real Estate Academy
Duryea, PA
06.2023
Fundamentals of Digital Marketing, Google Digital Garage – -
Susquehanna University
Selinsgrove, PA
2020
Skills
Cash management experience
Administering payroll
Cash deposit preparation
Microsoft Office
Computer literate
Adobe Creative Suite
Employee Performance Reviews
Workflow Processes
Office Supplies and Inventory
POS Systems
Customer Assistance
Database Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher Manager
Happy Transportation LLC
10.2021 - Current
Intern
CGTV.LA
12.2020 - 12.2020
Secretary
Priority Freight and Logistics Corp LLC
04.2019 - 12.2021
No Degree - Esthetics
The Beauty Institute
Associate of Arts - Multidisciplinary Studies
The Pennsylvania State University | State College
Certificate - Real Estate
NEPA Real Estate Academy
Fundamentals of Digital Marketing, Google Digital Garage – -