Serena Esquivel
Martinez,CA
Summary
Experience with managing dispatch operations and coordinating office roles. Utilizes strong organizational skills and effective communication to ensuring seamless flow in an office setting. Track record of improving efficiency and team performance while under pressure.
Overview
8
8
years of professional experience
Work History
Dispatcher Manager
Service Corporation International
03.2023 - 09.2025
- Managed daily dispatch and scheduling operations, ensuring timely and efficient director and fleet departures.
- Supervised team performance, providing training and support to enhance productivity.
- Developed and implemented streamlined scheduling processes for funeral services without delays
- Coordinated communication between arrangers and directors to ensure services are up to family expectations
- Fast paced work flow, managing calls and emails, updating schedules and communicating with death certificate clerks to complete paperwork and finalize funeral services
- Manager- Robert Corpus (408)887-3311
Cashier and Barista
Cool Coffee and Crumbs
04.2022 - 10.2022
- Managed fast pace customer service environment
- Restocked and replenished stock in a timely manner
- Worked making coffee, food and frozen yogurt
- Maintained accurate cash drawer by reconciling sales at end of shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Owner- Cheyenne Sherman (530)320-2541
Cashier, Hostess and Waitress
Los Abuelos Taqueria
07.2021 - 03.2022
- Managed Bar and restaurant floor, hosting, bussing tables and food running
- Maintain positive and inviting attitude with fluctuating rush hours and fast paced environemnt
- Phone #: (530)-334-9000
Babysitter/Nanny
Family Owned
12.2020 - 06.2021
- Daily caregiving for a 1-2 year old child
- Cleaning, bathing and feeding
- Outings and food running for family
- Worked flexible shifts and hours
Retail Associate, Lead, Assistant Manager
Pacsun
11.2017 - 03.2021
- retail associate (2017-2019), lead (2019-2020), assistant manager (2020-2021)
- Stocking, cash management, organization, closing store tasks, filing incident reports, keyholding, opening store
- Trained and managed new staff
- Customer service and task management
- Store Manager- Tristan Caraan (510)-326-9313
Education
High School Diploma -
Divide High School
Greenwood, CA06.2019
High School - undefined
Alhambra High School
Martinez, CA06.2017
High School -
De Anza High School
Richmond, CA06.2016
Skills
- Adaptable, responsible/resourceful, communicative, meticulous, motivated Management/supervising experience, customer service experience, cashiering experience, outlook and computer skills
Timeline
Dispatcher Manager
Service Corporation International
03.2023 - 09.2025
Cashier and Barista
Cool Coffee and Crumbs
04.2022 - 10.2022
Cashier, Hostess and Waitress
Los Abuelos Taqueria
07.2021 - 03.2022
Babysitter/Nanny
Family Owned
12.2020 - 06.2021
Retail Associate, Lead, Assistant Manager
Pacsun
11.2017 - 03.2021
High School - undefined
Alhambra High School
High School Diploma -
Divide High School
High School -
De Anza High School
Community Service
Contra Costa Community College, Lifeguard Training Course, 2016-06, CPR certified, received lifeguarding license (2 years)