Meranda Harper
Summary
Dynamic leader and effective communicator with extensive experience in small business operations and customer relations. At KARS Driver Training and Testing, excelled in building relationships and enhancing operational efficiency. Skilled in regulatory compliance and employee development, consistently delivering exceptional customer service and driving repeat business.
Overview
22
22
years of professional experience
Work History
Owner/Lead Educator
Ahead of the Curve Driver Education Centers LLC
01.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Driver Ed Instructor/Manager Director
KARS Driver Training and Testing
03.2003 - 03.2013
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with Parents/guardians to provide information and assistance for excellent customer service and positive experiences.
- Coordinated scheduling of classes and Instructors
- Interacted with School Administrators to secure space to conduct classes as well as address any concerns and resolve issues quickly.
-
Education
No Degree - Driver Education Instructor
Central Michigan University
Mount Pleasant, MI04-2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Employee Development
- Regulatory Compliance
- Hiring and staffing
- Customer Service
- Scheduling
- Effective leader
Personal References
Jennifer Ingoglia-Stevens
Supervisory Probation Clerk
Florida Middle Probation Office
Personal phone # 863-209-0674
Work phone # 656-234-7335
E-mail- jennifer_ingoglia_stevens@flmp.uscourts.gov
Curtis Henderson
Retired School teacher/Coach
Mayville Community Schools
Phone #810-705-1088
E-mail curtchriswill@charter.net
Timeline
Owner/Lead Educator
Ahead of the Curve Driver Education Centers LLC
01.2013 - Current
Driver Ed Instructor/Manager Director
KARS Driver Training and Testing
03.2003 - 03.2013
No Degree - Driver Education Instructor
Central Michigan University
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