Merary Rocha
Houston,TX
Summary
Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture, looking for an opportunity to work as a Leasing Agent.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Minuti Coffee
Houston, TX
01.2024 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier Team Lead
Starbucks
925 N Eldridge Pkwy Houston, TX 77079
02.2023 - 12.2023
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Instituto Ruben Dario
Matagalpa, Nicaragua12.2016
Skills
- Microsoft Office
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Creative
- Digital Marketing
- Organized
Timeline
Cashier Team Lead
Minuti Coffee
01.2024 - 04.2024
Cashier Team Lead
Starbucks
02.2023 - 12.2023
High School Diploma -
Instituto Ruben Dario