Mercades Cook
Houston
Summary
Experienced Restaurant General Manager excelling in team development and guest relations. Known for implementing training programs that enhance service quality and streamline operations. Ready to leverage expertise to boost customer satisfaction and drive operational success.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Chipotle Mexican Grill
Durham
01.2024 - Current
- Hired, trained, and developed team members to improve customer service and operational efficiency.
- Implemented training programs that enhanced staff skills and elevated service quality.
- Developed schedules to optimize labor costs while maintaining service levels.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored food preparation processes to maintain quality and consistency standards.
- Collaborated with upper management on marketing strategies and promotional events.
- Motivated staff by acknowledging hard work and instilling accountability, fostering a positive work environment.
Front Desk Agent
Hilton Garden Inn Hotel
Durham
05.2021 - 12.2024
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservations using hotel management software for efficient room allocation.
- Assisted guests with inquiries, providing information about hotel services and amenities.
- Coordinated with housekeeping to ensure room readiness before guest arrivals.
- Handled cash and credit transactions accurately during front desk operations.
- Resolved guest complaints promptly to maintain high satisfaction levels.
Service Manager
Chipotle Mexican Grill
Durham
08.2019 - 01.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints promptly to uphold brand loyalty and reputation.
- Managed daily operations to ensure smooth service and customer satisfaction.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2026
Skills
- Labor management
- KPI Tracking
- Team leadership
- Guest relations
- Problem Solving
- Conflict Resolution
- Microsoft Office
- Professional Communication
Timeline
Restaurant General Manager
Chipotle Mexican Grill
01.2024 - Current
Front Desk Agent
Hilton Garden Inn Hotel
05.2021 - 12.2024
Service Manager
Chipotle Mexican Grill
08.2019 - 01.2024
Bachelor of Science - Business Administration
Southern New Hampshire University