Mercades Linscott
Frankfort,Indiana
Summary
Driven and adaptable professional with a proven track record in enhancing customer satisfaction and team productivity at McDonald's. Excelled in quick decision-making and excellent customer service, leading to increased loyalty and repeat business. Skilled in food safety and POS terminal operation, demonstrating strong multitasking and leadership abilities.
Overview
5
5
years of professional experience
Work History
Manager in Training
McDonald's
09.2020 - Current
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Manufacturing Associate
XPO Logistics
01.2020 - 09.2020
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Assembled products to meet production requirements and daily established quotas.
- Maintained accurate production records for analysis purposes, ensuring traceability of products throughout the entire manufacturing process.
Server
King of the Pancake House
05.2019 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma - General Education
Crossing School of Business And Entrepreneurship
Frankfort, IN05.2020
Skills
- Reliability and punctuality
- Strong multitasking
- Accurate Cash Handling
- Quick Decision Making
- Food safety knowledge
- Excellent customer service
- POS Terminal Operation
- Order Accuracy
- Organized multi-tasker
- Cleaning and sanitation
- Valid State driver's license
- Restaurant Management
Timeline
Manager in Training
McDonald's
09.2020 - Current
Manufacturing Associate
XPO Logistics
01.2020 - 09.2020
Server
King of the Pancake House
05.2019 - 01.2020
High School Diploma - General Education
Crossing School of Business And Entrepreneurship